Housekeeping Supervisor in Southall

We are looking for a Housekeeping Supervisor to join our team at The Royal Air Force Club.

WORKING AT THE RAF CLUB:

• We are proud to be a London Living Wage employer.
• Exceptional working environment, with complimentary meals on duty at our employee restaurant, Lily's.
• Employee Assistance Programme with Hospitality Action.
• Interest-Free Travel Ticket Loan.
• Uniforms Provided and Dry-Cleaned.
• Bespoke Learning.
• Enhanced Pension Scheme.

EMPLOYEE BENEFITS:

• Service Charge.
• Fantastic Private Pension Plan.
• Recommend a Friend Earn £1,000.
• BenefitHub Rewards discounts on shopping, entertainment, gifts, technology, fitness and much more!
• Plenty of Recognition Programmes and Team Events!
• 28 Days' Holiday, which increases with Length of Service.

ABOUT US:

Located in London's Mayfair and overlooking Green Park, the Royal Air Force Club offers first class facilities and a 'home from home' to its 24,000 members, predominantly serving and former officers of the RAF and Allied Air Forces and their families. Having opened its doors in 1922, the Club is full of history and character. With 110 bedrooms and 10 meeting and banqueting rooms, the Club is a truly hidden gem with modern and elegant interior and facilities.

ROLE DESCRIPTION:

The Housekeeping Supervisor oversees the daily operations of the housekeeping team, ensuring the club's facilities, rooms, and public areas are maintained to the highest standards of cleanliness and presentation. This role supports the Head of Housekeeping in managing staff, coordinating schedules, and delivering an exceptional experience for members and guests.

DUTIES AND RESPONSIBILITIES:

• Supervise and coordinate housekeeping staff, including allocation of tasks and monitoring performance.
• Ensure all rooms, public areas, and back-of-house spaces are cleaned and maintained to the club's standards.
• Conduct regular inspections to ensure quality and consistency of cleaning services.
• Train, mentor, and support housekeeping team members to improve skills and efficiency.
• Manage inventory of cleaning supplies, linen, and equipment; place orders as required.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle member or guest requests and resolve housekeeping-related issues promptly and professionally.
• Support in preparing schedules, rotas, and maintaining attendance records.

ESSENTIAL KEY SKILLS:

• Strong leadership and team management abilities.
• Attention to detail and high standards of cleanliness.
• Excellent organisational and time management skills.
• Good communication skills and ability to resolve issues diplomatically.
• Knowledge of cleaning procedures, chemicals, and equipment.
• Ability to work under pressure and adapt to changing priorities.

PERSON SPECIFICATION:

• Very good command of English.
• Able to make decisions under pressure.
• Able to work over the weekends, work flexible hours and have a positive can-do attitude.
• Able to be a Lobby Host when required.
• Willingness to develop team members and self.
• Ability to deliver effective training to maintain consistent service standards.
• Excellent attention to detail, exceptional administration and organisation skills.
• Highly motivated and pro-active: acting with professionalism and positivity in all interactions.
• Computer literacy.
• Confident.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 kg without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by Managers and Supervisors.
• Fit and able to work on foot all day.

This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes within the Club.