At a Glance
- Tasks: Provide first-line IT support and assist users with software and hardware issues.
- Company: Join the Royal Agricultural University, a leader in agricultural education for 180 years.
- Benefits: Enjoy 30 days annual leave, free gym access, and flexible working options.
- Other info: Work in beautiful surroundings with a dynamic team dedicated to innovation.
- Why this job: Kickstart your IT career in a supportive environment with great development opportunities.
- Qualifications: Strong customer service skills and a passion for technology are essential.
The predicted salary is between 23061 - 24685 £ per year.
Salary: Grade 3 – starting at £23,061 and progressing to £24,685. Please note: it is the university’s policy to appoint new staff at the bottom of the pay scale, unless there are demonstrable exceptional skills and experience the candidate brings with them.
Term: Permanent, full-time (Flexible working options are available).
Location: Cirencester, GL7 6JS.
The Royal Agricultural University (RAU) has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector. IT Support at the RAU is key to the success of the University by enabling academic staff, enriching the curriculum, and supporting both face-to-face and distance learning.
The Support Desk team provides software, systems, and hardware support to staff, students, and other users. This person will be an important member of the team undertaking support activities as directed and working directly with users to provide IT support and escalate issues to enable resolution.
The IT & Estates team are looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students, and visitors to the university), providing solutions where possible, and escalating to more senior team members when required. They will be involved in the day-to-day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with developments in the field and the ongoing requirements of the university to grow their knowledge and understanding in order to provide high standards of support.
This role would be an excellent development opportunity for those who have an aptitude for computers and IT but don’t necessarily have formal training in this area.
Key requirements for the successful candidate:
- Excellent customer service skills.
- The ability to accurately gather, record, and clearly communicate customer issues and needs.
- Experience in following complex, technical instructions.
The RAU is set in beautiful surroundings and offers a range of Staff Benefits including a 35-hour working week, a generous 30 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, free and guaranteed parking on campus, discounted catering facilities, free onsite gym, free library services, employee assistance programme, occupational health and counselling services, cycle to work scheme, and staff development opportunities.
To Apply: If you feel you are a suitable candidate and would like to work for the RAU, please proceed through the following link to be redirected to our website to complete your application.
Closing date: Wednesday 19th August 2026
Interview date: Wednesday 3rd September 2026
The RAU is an equal opportunities employer and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the RAU at this level.
Junior IT Support Desk Advisor - Cirencester, Gloucestershire in New Town employer: Royal Agricultural University
The Royal Agricultural University (RAU) is an exceptional employer, offering a supportive and innovative work culture that prioritises employee growth and development. Located in the picturesque Cirencester, RAU provides its staff with generous benefits, including a 35-hour working week and 30 days of annual leave, fostering a healthy work-life balance while allowing educators to engage deeply with students and industry professionals alike.
Contact Details:
Royal Agricultural University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Desk Advisor - Cirencester, Gloucestershire in New Town
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Royal Agricultural University values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Royal Agricultural University might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Royal Agricultural University!
✨Direct Apply to Royal Agricultural University
Let's not forget to apply directly through the Royal Agricultural University website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Support Desk Advisor - Cirencester, Gloucestershire in New Town
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Royal Agricultural University.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Royal Agricultural University. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Royal Agricultural University
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
