At a Glance
- Tasks: Provide first line IT support and solutions to staff, students, and visitors.
- Company: Join the Royal Agricultural University, a leader in agricultural education.
- Benefits: Enjoy 30 days annual leave, pension scheme, and discounted gym access.
- Other info: Work in a beautiful campus environment with great team support.
- Why this job: Kickstart your IT career with hands-on experience and professional development.
- Qualifications: Excellent customer service skills and a knack for problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
The IT & Estates team are looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students and visitors to the university), providing solutions where possible, and escalating to more senior team members when required. They will be involved in the day to day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with developments in the field and the ongoing requirements of the university to grow their knowledge and understanding in order to provide high standards of support. This role would be an excellent development opportunity for those who have an aptitude for computers and IT but don’t necessarily have formal training in this area.
Key requirements for the successful candidate are:
- Excellent customer service skills
- The ability to accurately gather, record and clearly communicate customer issues and needs
- Experience in following complex, technical instructions
The Royal Agricultural University (RAU) has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector. IT Support at the RAU is key to the success of the University by enabling academic staff, enrichment of curriculum and both face‑to‑face and distance learning. The Support Desk team provides software, systems and hardware support to staff, students and other users. This person will be an important member of the team undertaking support activities as directed and working directly with users to provide IT support and escalating issues to enable resolution.
The RAU is set in beautiful surroundings and offers a range of Staff Benefits including:
- A 35‑hour working week
- A generous 30 days annual leave entitlement plus bank holidays (pro rata for part time posts)
- Pension scheme
- Free and guaranteed parking on campus
- Discounted catering facilities
- Discounted onsite gym
- Free library services
- Employee assistance programme
- Occupational health and counselling services
- Cycle to work scheme
- Staff development opportunities
Further details of the full range of staff benefits available can be found on our website.
Junior IT Support Desk Advisor employer: Royal Agricultural University
The Royal Agricultural University (RAU) is an exceptional employer, offering a supportive and innovative work culture that prioritises employee growth and development. Located in the picturesque Cirencester, RAU provides its staff with generous benefits, including a 35-hour working week and 30 days of annual leave, fostering a healthy work-life balance while allowing educators to engage deeply with students and industry professionals alike.
Contact Details:
Royal Agricultural University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Desk Advisor
✨Tip Number 1
Get to know the company! Research the Royal Agricultural University and its IT Support team. Understanding their values and how they operate will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping others, think of scenarios where you can demonstrate your ability to communicate clearly and effectively. Role-play with a friend or family member to get comfortable with handling different types of user issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider knowledge about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the RAU team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Junior IT Support Desk Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Junior IT Support Desk Advisor role. Highlight your customer service skills and any relevant experience with IT support, even if it’s informal. We want to see how you can fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with users, it’s crucial to demonstrate your ability to communicate clearly. Use examples in your application that showcase how you've effectively gathered and communicated information in the past.
Keep It Professional but Friendly:While we love a good personality, remember to keep your tone professional yet approachable. This balance will show us that you can connect with users while maintaining the standards we uphold at StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info about our fantastic staff benefits there too!
How to prepare for a job interview at Royal Agricultural University
✨Know Your Tech Basics
Brush up on your knowledge of common software and hardware issues. Be prepared to discuss how you would troubleshoot typical problems, as this role requires you to provide first-line support. Familiarity with the university's systems can give you an edge.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this position, think of examples from your past experiences where you successfully helped someone solve a problem. Highlight your ability to communicate clearly and empathetically, as this will resonate well with the interviewers.
✨Practice Problem-Solving Scenarios
Anticipate technical scenarios that might come up during the interview. Practice explaining your thought process when troubleshooting an issue. This shows your analytical skills and your ability to follow complex instructions, which are crucial for the role.
✨Research the University and Its IT Needs
Familiarise yourself with the Royal Agricultural University and its specific IT requirements. Understanding their mission and how IT supports their educational goals will demonstrate your genuine interest in the role and help you align your answers with their needs.
