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- Tasks: Be the friendly face of our university, greeting visitors and managing reception tasks.
- Company: Join the Royal Agricultural University, a vibrant hub for education and conferences.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Why this job: Perfect for people lovers; thrive in a dynamic setting while making a real impact.
- Qualifications: GCSE level education, excellent communication skills, and a strong customer service focus required.
- Other info: Flexible hours include evenings and weekends; training provided for specific tasks.
The predicted salary is between 22680 - 25742 £ per year.
Location: Cirencester, GL7 6JS
Salary: £22,680 - £25,742 per annum / £12.46 - £14.14 per hour (Pay review pending)
Hours: Full-time, average 35 hours per week on a rota, including evenings, weekends, and Bank Holidays
Are you a people person with a passion for providing excellent customer service? Do you thrive in a dynamic, fast-paced environment? The Royal Agricultural University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team and be the welcoming face of our University and conference receptions.
The Role
- First Point of Contact: Greet visitors and callers warmly, ensuring they feel welcomed and directed appropriately.
- Reception Duties: Handle general reception tasks, manage the reception email account, and assist with queries from staff, students, customers, and contractors.
- Security Monitoring: Manage security systems, including CCTV, burglar alarms, and fire alarms, and coordinate emergency procedures.
- Health & Safety: Ensure compliance with health and safety legislation, monitor first aid supplies, and report incidents.
- Facilities Management: Work with the Estates & IT Team to manage car parking and access control.
- Mail Handling: Sort and distribute incoming mail, and prepare outgoing mail and courier services.
- Event Support: Assist with Bed & Breakfast and conference reservations, and act as the point of contact for internet instructions and charges.
- Administrative Tasks: Process maintenance requests, arrange transport, manage lost property, and conduct site tours.
- Team Collaboration: Work flexibly to cover team absences and support the Customer Services Team Leader as needed.
Skills and Qualifications
- Have a good standard of general education to GCSE level (including numeracy and literacy)
- Excellent telephone manner and communication skills at all levels
- A strong customer service orientation with demonstrable skills
- Computer literacy particularly with MS packages
- The ability to work independently and solve problems resourcefully
- A willingness to obtain a Shot Gun licence for handling and storing student guns (with training and application support provided by the University)
Benefits
We offer a supportive and collaborative work environment and are committed to providing opportunities for professional development and growth, ensuring that our employees have access to continuous learning and advancement. Additionally, we offer a competitive salary and benefits package, recognising and rewarding the hard work and dedication of our team members.
To Apply
If you feel you are a suitable candidate and would like to work for the Royal Agricultural University, please click apply to be redirected to their website to complete your application.
Closing Date: 14 May 2025
Interview Date: 28 May 2025
The Royal Agricultural University is an equal opportunities employer RAU, and we welcome applications from candidates of all ethnic backgrounds.
Customer Service Administrator in Cirencester employer: Royal Agricultural University
Contact Detail:
Royal Agricultural University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Cirencester
✨Tip Number 1
Familiarise yourself with the Royal Agricultural University and its values. Understanding their mission and how they serve students and visitors will help you align your responses during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially your telephone manner. Since this role involves a lot of interaction with visitors and callers, being able to convey warmth and professionalism over the phone is crucial.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you successfully handled customer queries or resolved issues, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Show your willingness to learn and adapt by discussing any relevant training or certifications you are open to pursuing, such as obtaining a Shot Gun licence. This will highlight your commitment to meeting the specific requirements of the role.
We think you need these skills to ace Customer Service Administrator in Cirencester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific examples of how you've excelled in similar positions.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the university. Mention specific aspects of the job that excite you and how your skills can contribute to the team. Keep it concise and professional.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Royal Agricultural University
✨Show Your People Skills
As a Customer Service Administrator, you'll be the first point of contact for visitors. Make sure to demonstrate your excellent communication skills and warm personality during the interview. Practice greeting someone as if they were a visitor to show how welcoming you can be.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your previous experiences align with tasks like managing reception duties and handling queries. This shows that you're not just interested in the role but also understand what it entails.
✨Highlight Problem-Solving Abilities
The role requires resourcefulness and the ability to solve problems independently. Think of examples from your past where you've successfully navigated challenges, especially in customer service settings. Sharing these stories will illustrate your capability to handle unexpected situations.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, or the university's approach to customer service. This not only shows your interest in the position but also helps you gauge if it's the right fit for you.
