At a Glance
- Tasks: Provide first-line IT support and assist users with software and hardware issues.
- Company: Join the Royal Agricultural University, a leader in agricultural education for 180 years.
- Benefits: Enjoy 30 days annual leave, flexible working, and discounts on campus facilities.
- Other info: Great opportunity for growth in a beautiful campus setting.
- Why this job: Kickstart your IT career in a supportive environment with real impact on students and staff.
- Qualifications: Strong customer service skills and a passion for technology are essential.
The predicted salary is between 20000 - 24000 € per year.
Location: Cirencester, GL7 6JS
Flexible working options are available.
Salary: Grade 3: £23,061 - £24,685 DOE
Vacancy Type: Permanent, full-time
The Royal Agricultural University (RAU) has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector. IT Support at the RAU is key to the success of the University by enabling academic staff, enriching the curriculum, and supporting both face-to-face and distance learning.
The Support Desk team provides software, systems, and hardware support to staff, students, and other users. This person will be an important member of the team undertaking support activities as directed and working directly with users to provide IT support and escalate issues to enable resolution.
The IT & Estates team are looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students, and visitors to the university), providing solutions where possible, and escalating to more senior team members when required. They will be involved in the day-to-day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with developments in the field and the ongoing requirements of the university to grow their knowledge and understanding in order to provide high standards of support.
This role would be an excellent development opportunity for those who have an aptitude for computers and IT but don’t necessarily have formal training in this area.
Key requirements for the successful candidate:
- Excellent customer service skills
- The ability to accurately gather, record, and clearly communicate customer issues and needs
- Experience in following complex, technical instructions
The RAU is set in beautiful surroundings and offers a range of Staff Benefits including a 35-hour working week, a generous 30 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, free and guaranteed parking on campus, discounted catering facilities, discounted onsite gym, free library services, employee assistance programme, occupational health and counselling services, cycle to work scheme, and staff development opportunities. Further details of the full range of staff benefits available can be found on our website.
To Apply:
If you feel you are a suitable candidate and would like to work for Royal Agricultural University, please proceed through the following link to be redirected to our website to complete your application.
Closing date: Monday, 06 April 2026; Interview date: Tuesday, 21 April 2026
The RAU is an equal opportunities employer and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the RAU at this level.
Junior IT Support Desk Advisor - Cirencester, Gloucestershire in Bourton on the Water employer: Royal Agricultural University
The Royal Agricultural University is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With flexible working options, generous leave entitlements, and a range of benefits including discounted gym access and a cycle to work scheme, the RAU fosters a collaborative environment where staff can thrive in their roles while contributing to the university's mission in a picturesque setting.
Contact Detail:
Royal Agricultural University Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Desk Advisor - Cirencester, Gloucestershire in Bourton on the Water
✨Tip Number 1
Get to know the company! Research the Royal Agricultural University and its IT Support team. Understanding their values and what they do will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping users, think of scenarios where you might need to assist someone with a tech issue. Role-play with a friend or family member to get comfortable with explaining solutions clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the RAU on LinkedIn. A friendly chat can give you insider tips and maybe even a referral, which can really boost your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. Don’t forget to highlight your relevant skills and experiences in your application!
We think you need these skills to ace Junior IT Support Desk Advisor - Cirencester, Gloucestershire in Bourton on the Water
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Junior IT Support Desk Advisor role. Highlight any relevant experience you have with IT support, customer service, or technical troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at RAU. Keep it friendly and professional, and don’t forget to mention why you’re excited about this opportunity.
Show Off Your Communication Skills:Since this role involves a lot of interaction with users, make sure your application showcases your communication skills. Whether it's through clear language in your CV or a well-structured cover letter, we want to see that you can convey information effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the position and our fantastic benefits there!
How to prepare for a job interview at Royal Agricultural University
✨Know Your Tech Basics
Brush up on your knowledge of common software and hardware issues. Familiarise yourself with the types of systems and tools used at the Royal Agricultural University, as this will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. The role requires strong communication skills, so think about times when you successfully resolved a customer's issue or helped someone understand a complex problem.
✨Practice Problem-Solving Scenarios
Anticipate potential scenarios you might face as a Junior IT Support Desk Advisor. Practise explaining how you would approach troubleshooting a common IT issue, as this will demonstrate your analytical thinking and ability to follow technical instructions.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, or the technologies used at the university. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
