Service Delivery Administrator - 18-month Fixed Term Contract in Oxford

RABI is the farmers charity.

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round.

From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change.

RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022.

RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

At the core of RABI’s mission is the commitment to address the individual needs of farming people.

We offer one-to-one, expert support, advice and guidance, tailored to the individual circumstances of the farming person.

An exciting opportunity has arisen in our Service Delivery Team for a Campaign Co-ordinator who will be responsible for the administration and development of RABI’s grant campaigns.

Key Purpose

To provide comprehensive administrative and operational support to the Service Delivery Team, ensuring the effective coordination of meetings, reporting, training, correspondence, complaints management, and team activity.

The post holder will contribute to the smooth and effective running of Service Delivery operations, supporting managers and colleagues through high-quality administration, accurate data management, and effective organisational support.

Key Responsibilities

• Formulate, compile, and present management information, data, and reports as requested by the Service Co-ordinator Manager and Senior Service Delivery Manager.
• Schedule, coordinate, and organise internal and external meetings, including agenda preparation, minute taking, and follow-up actions.
• Coordinate Service Delivery training activity, including researching suitable external training opportunities and arranging bookings.
• Support the organisation of Service Delivery away days, workshops, engagement sessions, and team development events.
• Liaise with HR to support sickness monitoring, absence reporting, and analysis of workforce trends within the Service Delivery function.
• Draft, proofread, and distribute correspondence, documents, and communications on behalf of the Service Delivery Team.
• Maintain oversight of external complaints, ensuring complaints are logged, acknowledged, allocated, monitored, and resolved appropriately.
• Maintain accurate filing systems, records, trackers, and databases in line with organisational standards.
• Manage document control and version management processes, ensuring confidentiality and compliance requirements are met.
• Coordinate travel, accommodation, and logistical arrangements for Service Delivery staff where required.
• Act as a central administrative contact point for the wider Service Delivery Team.
• Support continuous improvement activity by identifying opportunities to improve administrative processes and systems.
• Provide wider administrative support and cover across the Service Delivery function when required.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Person Specification

Essential

• Strong organisational and administrative skills.
• Experience of producing reports and managing data accurately.
• Excellent IT skills including Microsoft Word, Excel, Outlook, and Power Point.
• Experience coordinating meetings and producing accurate minutes.
• Strong written and verbal communication skills.
• Ability to prioritise workloads and manage competing deadlines.
• High level of attention to detail and accuracy.
• Professional, proactive, and solution-focused approach.
• Ability to handle sensitive and confidential information appropriately.

Desirable

• Experience working within an operational or service delivery environment.
• Experience using CRM or database systems.
• Understanding of HR administration processes including absence monitoring.
• Experience liaising with external suppliers or stakeholders.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis.

We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

BENEFITS

• 28 days annual leave plus bank holidays (based on full time working).
• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.
• On site parking.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices promote equality, diversity and inclusion.

We are committed to creating an environment where everyone is treated fairly and with respect, and no employee or applicant receives less favourable treatment because of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital status, or any other characteristic that cannot be justified.

Recruitment and development decisions are made solely on the basis of skills, experience, qualifications and abilities.