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- Tasks: Be the friendly face at our reception, ensuring security and welcoming visitors.
- Company: Join the Royal Academy of Music, a top conservatoire in central London since 1822.
- Benefits: Enjoy a part-time role with a competitive salary and a vibrant work environment.
- Why this job: Perfect for music lovers wanting to engage with diverse students and VIPs in a creative space.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Applications from diverse backgrounds are encouraged to enhance our community.
The predicted salary is between 11446 - 11446 £ per year.
Part-time: 14 hours (2 days) per week, Tuesday and Wednesday. Plus, on average, one weekend of overtime a month is required.
Salary: £11,446 per annum inclusive of London Allowance
Contract type: Permanent
Workplace: Onsite at the Academy (remote working not available)
Start date: As soon as possible
The Royal Academy of Music is one of the world’s leading conservatoires. It prides itself on being stimulating, forward looking and a friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London adjacent to Regent’s Park, we have trained musicians to the highest professional standards since 1822 and we are firmly focused on developing tomorrow’s musical leaders in disciplines including classical, jazz, composition and musical theatre.
We seek a Front Desk/Security Officer to be based in the Academy Reception. You will be working as part of the security team, providing a professional reception service in a busy environment, dealing with students and staff, plus a high volume of visitors including members of the public and VIPs. You will also be responsible for the security of the Academy’s buildings and contents; using discretion, initiative and diplomacy to promote the welcoming atmosphere on which the Academy prides itself.
Previous experience in a similar role within the Higher Education or Arts Venue sector is essential. You should have experience of working in a customer service role with excellent communication skills and enjoy dealing with people at all levels. You should also have the ability to be flexible, tactful and assertive when appropriate. A good, local knowledge of central London is also important, in order to provide advice to students, staff and visitors who may need assistance.
More information and online application are available on our website.
Completed applications must be received by 23.59 on Sunday 26 January 2025.
Interviews are expected to take place at the Academy week
Commencing Monday 3 February 2025.
The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa.
The Academy is committed to promoting the welfare and safeguarding of all students.
The Academy values diversity and welcomes your application.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.
Front Desk/Security Officer (Part-Time) employer: ROYAL ACADEMY OF MUSIC
Contact Detail:
ROYAL ACADEMY OF MUSIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk/Security Officer (Part-Time)
✨Tip Number 1
Familiarize yourself with the Royal Academy of Music and its environment. Understanding the culture and values of the Academy will help you demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role involves dealing with a diverse range of people, showcasing your ability to communicate effectively and handle various situations will be crucial.
✨Tip Number 3
Prepare to discuss your knowledge of central London. Being able to provide helpful information to students and visitors will set you apart as a candidate who is proactive and resourceful.
✨Tip Number 4
Demonstrate your flexibility and assertiveness through examples from your past roles. The ability to adapt to different situations while maintaining professionalism is key for this position.
We think you need these skills to ace Front Desk/Security Officer (Part-Time)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Front Desk/Security Officer at the Royal Academy of Music. Highlight your relevant experience in customer service and security roles in your application.
Tailor Your CV: Customize your CV to emphasize your previous experience in similar roles, particularly within the Higher Education or Arts Venue sector. Include specific examples that demonstrate your communication skills and ability to handle a busy environment.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for working in a diverse and stimulating environment like the Academy. Mention your local knowledge of central London and how it can benefit students and visitors.
Check Application Requirements: Before submitting, ensure you meet all application requirements outlined in the job description. Double-check that your application is complete and submitted before the deadline of 23.59 on Sunday 26 January 2025.
How to prepare for a job interview at ROYAL ACADEMY OF MUSIC
✨Showcase Your Customer Service Skills
Since the role involves dealing with a high volume of visitors, it's crucial to highlight your previous customer service experience. Prepare examples that demonstrate your ability to handle various situations with tact and professionalism.
✨Demonstrate Knowledge of Central London
Having a good local knowledge of central London is important for this position. Be ready to discuss your familiarity with the area and how you can assist students and visitors with directions or recommendations.
✨Emphasize Flexibility and Diplomacy
The job requires flexibility and the ability to be assertive when necessary. Think of instances where you've had to adapt to changing circumstances or manage difficult interactions while maintaining a welcoming atmosphere.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Practice responding to hypothetical situations related to security and customer service to showcase your discretion and initiative.
