At a Glance
- Tasks: Provide a professional reception service and ensure the security of the Academy's buildings.
- Company: The Royal Academy of Music, a leading conservatoire in central London.
- Benefits: Competitive salary, part-time hours, and a vibrant cultural environment.
- Other info: Flexible working hours and opportunities to engage with a variety of visitors.
- Why this job: Join a diverse team and play a key role in a prestigious music institution.
- Qualifications: Experience in customer service and security roles, with excellent communication skills.
The predicted salary is between 26173 - 29000 £ per year.
Part-time: 20 hrs per week (Saturday and Sunday)
Salary: £26,173 - £29,000 pro rata inclusive per annum
Fixed term: 12 months maternity cover
Reference: 26000021
The Royal Academy of Music is one of the world’s leading conservatoires. It prides itself on being stimulating, forward looking and a friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London adjacent to Regent’s Park, we have trained musicians to the highest professional standards since 1822 and we are firmly focused on developing tomorrow’s musical leaders in disciplines including classical, jazz, composition and musical theatre.
We seek a Front Desk/Security Officer to be based in the Academy Reception. You will be working as part of the security team, providing a professional reception service in a busy environment, dealing with students and staff, plus a high volume of visitors including members of the public and VIPs. You will also be responsible for the security of the Academy’s buildings and contents; using discretion, initiative and diplomacy to promote the welcoming atmosphere on which the Academy prides itself.
Previous experience in a similar role within the Higher Education or Arts Venue sector is essential. You should have experience of working in a customer service role with excellent communication skills and enjoy dealing with people at all levels. You should also have the ability to be flexible, tactful and assertive when appropriate. A good, local knowledge of central London is also important, in order to provide advice to students, staff and visitors who may need assistance.
More information and online application are available on our website. Completed applications must be received by 23.59 on Sunday 14 June 2026. Interviews are expected to take place at the Academy on Tuesday 23 June 2026.
The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa.
The Academy is committed to promoting the welfare and safeguarding of all students. The Academy values diversity and welcomes your application. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.
Front Desk/Security Officer (maternity cover) employer: ROYAL ACADEMY OF MUSIC
The Royal Academy of Music is an exceptional employer, offering a vibrant and inclusive work culture in the heart of London. With a commitment to employee growth and development, staff members benefit from a supportive environment that values diversity and fosters collaboration among a talented community of musicians and educators. Working here not only provides the opportunity to engage with a diverse range of students and visitors but also allows you to contribute to the legacy of one of the world's leading conservatoires.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk/Security Officer (maternity cover)
✨Tip Number 1
Network like a pro! Reach out to your connections in the arts and education sectors. You never know who might have a lead on a role or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings. Visit the Royal Academy of Music’s website regularly and apply directly through there. It shows initiative and enthusiasm!
✨Tip Number 3
Prepare for the interview by researching the Academy’s values and culture. Think about how your experience aligns with their mission to create a welcoming atmosphere.
✨Tip Number 4
Showcase your customer service skills! During interviews, share specific examples of how you've handled challenging situations with tact and diplomacy. This is key for a Front Desk/Security Officer role.
We think you need these skills to ace Front Desk/Security Officer (maternity cover)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service and security roles. We’re looking for specific examples that demonstrate your skills and how they relate to the Front Desk/Security Officer position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on what makes you a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details correctly. Plus, it shows you’re keen on joining us at the Academy!
How to prepare for a job interview at ROYAL ACADEMY OF MUSIC
✨Know Your Venue
Familiarise yourself with The Royal Academy of Music and its surroundings. Understand its history, values, and the type of events it hosts. This will not only impress your interviewers but also help you answer questions about how you would handle specific situations at the venue.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you dealt with difficult visitors or provided exceptional service. Be ready to discuss how you can create a welcoming atmosphere for students, staff, and VIPs.
✨Demonstrate Flexibility and Tact
In this role, you'll need to be adaptable and tactful. Prepare to discuss scenarios where you had to be assertive yet diplomatic. Show that you can handle unexpected situations calmly and effectively, which is crucial in a busy environment like the Academy.
✨Brush Up on Local Knowledge
Since you'll be assisting visitors with local information, make sure you're well-versed in central London. Know key landmarks, transport options, and any events happening nearby. This will show your initiative and ability to provide valuable assistance to those who need it.
