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- Tasks: Be the friendly face of the Academy, managing reception and ensuring security.
- Company: Join the Royal Academy of Music, a top conservatoire in central London since 1822.
- Benefits: Enjoy a competitive salary and work in a vibrant, diverse environment.
- Why this job: Make an impact in a creative space while connecting with musicians and VIPs.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Applications from diverse backgrounds are encouraged to enhance our community.
The predicted salary is between 28667 - 28667 £ per year.
Full-time: 35 hours Monday – Sunday (2 days off per week)
Salary: £28,667 per annum inclusive of London Allowance
Contract type: Permanent
Workplace: Onsite at the Academy (remote working not available)
Start date: As soon as possible
Reference: 24000052
The Royal Academy of Music is one of the world’s leading conservatoires. It prides itself on being stimulating, forward looking and a friendly environment with a diverse mix of students and staff from over 50 countries. Based in central London adjacent to Regent’s Park, we have trained musicians to the highest professional standards since 1822 and we are firmly focused on developing tomorrow’s musical leaders in disciplines including classical, jazz, composition and musical theatre.
We seek a Front Desk/Security Officer to be based in the Academy Reception. You will be working as part of the security team, providing a professional reception service in a busy environment, dealing with students and staff, plus a high volume of visitors including members of the public and VIPs. You will also be responsible for the security of the Academy’s buildings and contents; using discretion, initiative and diplomacy to promote the welcoming atmosphere on which the Academy prides itself.
Previous experience in a similar role within the Higher Education or Arts Venue sector is essential. You should have experience of working in a customer service role with excellent communication skills and enjoy dealing with people at all levels. You should also have the ability to be flexible, tactful and assertive when appropriate. A good, local knowledge of central London is also important, in order to provide advice to students, staff and visitors who may need assistance.
More information and online application are available on
Completed applications must be received by 23.59 on Sunday 26 January 2025.
Interviews are expected to take place at the Academy week.
Commencing Monday 3 February 2025.
The Academy accepts applications from non-UK citizens who have the right to work in the UK. Please note that the Academy is unable to provide a certificate of sponsorship for this role, as this role does not meet the eligibility requirements for a skilled worker visa.
The Academy is committed to promoting the welfare and safeguarding of all students.
The Academy values diversity and welcomes your application.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students.
Front Desk/Security Officer (Full-Time) employer: ROYAL ACADEMY OF MUSIC
Contact Detail:
ROYAL ACADEMY OF MUSIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk/Security Officer (Full-Time)
✨Tip Number 1
Familiarize yourself with the Royal Academy of Music's values and mission. Understanding their commitment to diversity and student welfare will help you align your approach during the interview, showcasing how you can contribute to their welcoming atmosphere.
✨Tip Number 2
Brush up on your local knowledge of central London. Being able to provide accurate information and assistance to students, staff, and visitors will demonstrate your initiative and customer service skills, which are crucial for this role.
✨Tip Number 3
Prepare examples from your previous experience in customer service or security roles that highlight your communication skills and ability to handle high-pressure situations. This will show your capability to manage the busy environment at the Academy.
✨Tip Number 4
Practice your diplomacy and assertiveness skills. Think of scenarios where you had to be tactful yet firm, as these qualities are essential for maintaining a professional reception service while ensuring the security of the Academy.
We think you need these skills to ace Front Desk/Security Officer (Full-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Front Desk/Security Officer position. Highlight your relevant experience in customer service and security roles.
Tailor Your CV: Customize your CV to emphasize your previous experience in similar roles, particularly within the Higher Education or Arts Venue sector. Make sure to showcase your communication skills and ability to handle a busy environment.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the Academy's mission. Mention specific examples of how your skills and experiences align with the job requirements, especially your ability to promote a welcoming atmosphere.
Submit Your Application: Ensure all your documents are complete and submitted through the Academy's online application portal before the deadline. Double-check for any errors and confirm that you meet the eligibility requirements for the role.
How to prepare for a job interview at ROYAL ACADEMY OF MUSIC
✨Showcase Your Customer Service Skills
Since the role involves dealing with a high volume of visitors, it's crucial to demonstrate your excellent communication and customer service skills. Prepare examples from your previous experience where you successfully handled challenging situations or provided exceptional service.
✨Demonstrate Knowledge of the Academy
Familiarize yourself with the Royal Academy of Music's history, values, and current initiatives. Showing that you understand the Academy's mission and how you can contribute will set you apart from other candidates.
✨Highlight Your Flexibility and Tact
The job requires flexibility and the ability to be tactful yet assertive. Be ready to discuss scenarios where you had to adapt quickly to changing circumstances or manage difficult interactions with diplomacy.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities in a busy environment. Think about how you would handle various scenarios, such as dealing with a disruptive visitor or assisting someone in need of directions.
