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- Tasks: Manage the busy Box Office and ensure a top-notch experience for audiences and performers.
- Company: Join the Royal College of Music, a world-leading institution in music and performing arts.
- Benefits: Competitive salary, vibrant work environment, and opportunities to engage with diverse events.
- Why this job: Be at the heart of artistic life, supporting over 500 events each year.
- Qualifications: Experience in customer service, strong communication skills, and familiarity with ticketing software.
- Other info: Permanent, full-time role with immediate availability and a commitment to diversity.
The predicted salary is between 26300 - 28700 ÂŁ per year.
Estates and Facilities
Job reference number: 201-26
Closing date: 9am Tuesday 17 March 2026
Interview date: Wednesday 25 March 2026
Salary: Grade 5, ÂŁ31,379 - ÂŁ34,350 per annum. Appointments will normally be made to the first point of the grade.
Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2025 QS World University Rankings, in which we were ranked as the global No. 1 institution for both Music and Performing Arts. The College has held this worldâleading place in Performing Arts for the four successive years, while Music is a new subject introduced to the rankings in 2024.
An exciting opportunity has arisen for a proactive and customerâfocused Box Office & Venue Operations Officer to join the Estates & Facilities team. This fullâtime, permanent role is central to delivering a firstâclass service to audiences, students and staff across more than 500 events each year. The RCM Box Office sells tickets for the RCM's venues: the 400âseat Amaryllis Fleming Concert Hall, 400âseat Britten Theatre, Performance Hall, Performance Studio and Museum, as well as other smaller venues.
The successful candidate will oversee the daily operation of the busy RCM Box Office, using Spektrix to manage ticketing, reporting and customer records, and working closely with colleagues across Marketing, Performance & Programming and Front of House. The role also includes supporting visitor experience projects, front of house operations and major events such as Open Days and Graduation.
You will be accustomed to prioritising a busy workload and excited by the prospect of contributing to the vibrant artistic life of the RCM. Successful applicants will be able to demonstrate the following attributes:
- Experience in a publicâfacing environment, ideally within the performing arts
- Excellent communication and customer service skills
- Strong IT skills and ideally experience of ticketing software
- Flexible and adaptable to support a variety of ticketed performances at RCM
This post is offered on a permanent, fullâtime basis and is immediately available.
For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs
To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk. CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.
The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Box Office & Venue Operations Officer in Westminster employer: Royal Academy Of Dance
Contact Detail:
Royal Academy Of Dance Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Box Office & Venue Operations Officer in Westminster
â¨Tip Number 1
Get to know the venue! Before your interview, take a stroll around the Royal College of Music and familiarise yourself with its spaces. This will not only help you feel more comfortable but also give you some great talking points during your chat.
â¨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where youâve gone above and beyond for customers. We want to see that youâre proactive and ready to deliver a first-class service to audiences and staff alike.
â¨Tip Number 3
Brush up on your IT skills! If youâre not already familiar with ticketing software like Spektrix, nowâs the time to learn. Being tech-savvy will definitely give you an edge in managing ticketing and customer records efficiently.
â¨Tip Number 4
Donât forget to apply through our website! Make sure you complete both the application form and the equal opportunities form. Itâs super important to follow the instructions carefully, as we wonât be able to consider CVs without the application form.
We think you need these skills to ace Box Office & Venue Operations Officer in Westminster
Some tips for your application đŤĄ
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the Box Office & Venue Operations Officer role entails and how your skills align with it. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Customer Service Skills: Since this role is all about delivering top-notch service, make sure to highlight your experience in public-facing environments. Share specific examples of how you've gone above and beyond for customers in the past. We love to see that passion for service!
Keep It Professional but Personal: While we want your application to be professional, donât be afraid to let your personality shine through! Use a friendly tone and share a bit about your enthusiasm for the performing arts. Weâre looking for someone whoâs not just qualified, but also genuinely excited about the role.
Submit Everything on Time: Make sure you complete both the Application form and the Equal Opportunities form as specified. Donât forget to include the Job Reference Number when you send it all in. We recommend applying through our website to ensure everything goes smoothly. Good luck!
How to prepare for a job interview at Royal Academy Of Dance
â¨Know Your Venues
Familiarise yourself with the RCM's venues and their unique features. Understanding the layout and capacity of each space will help you discuss how you can enhance the visitor experience during your interview.
â¨Showcase Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially in a public-facing role. Highlight how you handled challenging situations and ensured a positive experience for customers.
â¨Get Comfortable with Technology
Brush up on your IT skills, particularly any experience with ticketing software like Spektrix. Be ready to discuss how youâve used technology to streamline operations or improve customer interactions in previous roles.
â¨Demonstrate Flexibility
Be prepared to talk about how you've adapted to changing circumstances in a busy work environment. Share specific instances where you successfully managed multiple tasks or events, showcasing your ability to thrive under pressure.