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- Tasks: Lead a dynamic team to enhance visitor experiences at Tower Bridge.
- Company: Join the iconic Tower Bridge, a cultural landmark and charity-driven organisation.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Embrace equity, diversity, and sustainability in a vibrant work environment.
- Why this job: Shape how millions experience a historic landmark while driving social impact.
- Qualifications: Proven leadership in visitor attractions and a passion for exceptional experiences.
The predicted salary is between 68300 - 77400 £ per year.
Salary: £68,300-£77,400
Contractual Hours: 35 hours per week
Basis: Permanent
Workplace category: Hybrid
About us
Tower Bridge is a working bascule bridge, a leading events venue, and an iconic visitor attraction, welcoming almost one million visitors each year. It is one of five bridges supported and maintained by the charity City Bridge Foundation, which is also London’s biggest independent charitable funder. This is an exciting time to join us. Tower Bridge is embarking on an ambitious transformation programme – Tower Bridge in Motion – shaping the future of London’s defining landmark. Through major initiatives and estate-wide improvements, the programme will enhance visitor experiences, inspire innovation and strengthen community engagement, while preserving and celebrating the Bridge’s unique cultural heritage. Our vision is to be an exemplar visitor attraction driven by social values that excites, inspires, engages and connects everyone we reach and encounter.
About the role
We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower Bridge. As Head of Visitor Experience, you will lead a large, dynamic on-site team and drive the strategic development of visitor-focused services. You will embed accessibility, visitor insight, and service excellence into capital projects, strategic initiatives and daily operations, ensuring Tower Bridge becomes a leading cultural destination delivering social impact.
About you
- Passionate about delivering an exceptional experience for visitors.
- Experienced in leading complex operations within cultural, heritage, or visitor attractions, with a proven track record in strategic development and change management.
- An inspirational leader, able to manage and motivate large, public-facing teams and champion staff development.
- Skilled at improving customer service quality and performance.
- Comfortable operating at senior levels within complex organisations and collaborating effectively across teams.
- Experienced in managing operational budgets, including budget setting, forecasting and financial reporting.
- Passionate about our mission and charitable purpose, with a strong commitment to equity, diversity and inclusion, and sustainability and climate action.
How to Apply
For more information or to apply, please click the button below. Closing date: 12 noon on Monday, 20 April 2026. Interviews are expected to take place on Wednesday, 29 April 2026 in person at Tower Bridge Offices, Tower Bridge Road, London SE1 2UP. As part of the interview process, candidates will be required to deliver a presentation. Alternatively, please contact 020 7332 3978 (24 hr answerphone) quoting reference number OCBF1062 if you experience any difficulties. A minicom service for the hearing impaired is available on 020 7332 3732. The City of London Corporation is City Bridge Foundation’s sole Trustee and employer. We welcome applications from all sectors and communities. Equity, diversity and inclusion is as important in our staff and governance as it is in our work. We are a Disability Confident employer and positively welcome applications from disabled people. Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly. Requests will be considered by the recruiting manager in line with our policies and business needs.
Tower Bridge - Head of Visitor Experience employer: Royal Academy Of Dance
Contact Detail:
Royal Academy Of Dance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tower Bridge - Head of Visitor Experience
✨Tip Number 1
Get to know Tower Bridge inside out! Familiarise yourself with its history, current initiatives, and visitor experiences. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend events related to cultural attractions, and engage in conversations about visitor experience. This can give you insider insights and potentially a foot in the door.
✨Tip Number 3
Prepare for that presentation! Since you'll need to deliver one during the interview, practice your delivery and focus on how your vision aligns with Tower Bridge's mission. Make it engaging and memorable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Tower Bridge and contributing to its exciting transformation.
We think you need these skills to ace Tower Bridge - Head of Visitor Experience
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for delivering exceptional visitor experiences shine through in your application. We want to see how your passion aligns with our mission at Tower Bridge!
Highlight Relevant Experience: Make sure to showcase your experience in leading complex operations within cultural or heritage attractions. We’re looking for someone with a proven track record, so don’t hold back on those achievements!
Be Authentic: When writing your application, be yourself! We value authenticity and want to know what makes you tick. Share your unique perspective and how it can contribute to our vision.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our exciting transformation programme.
How to prepare for a job interview at Royal Academy Of Dance
✨Know Your Visitor Experience
Dive deep into what makes a visitor experience exceptional at Tower Bridge. Familiarise yourself with their current offerings and think about how you can enhance them. Be ready to share your ideas on improving accessibility and engagement during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led large teams in the past. Highlight your experience in motivating staff and driving change, especially in cultural or heritage settings. They’ll want to see that you can inspire others and manage complex operations effectively.
✨Master the Presentation
Since you'll need to deliver a presentation as part of the interview, practice is key! Make sure your presentation is engaging and clearly outlines your vision for the visitor experience. Tailor it to reflect Tower Bridge’s mission and values, showing how you can contribute to their ambitious transformation programme.
✨Understand the Financials
Brush up on your budget management skills. Be prepared to discuss your experience with budget setting, forecasting, and financial reporting. They’ll be looking for someone who can handle operational budgets while ensuring the visitor experience remains top-notch.