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- Tasks: Manage and optimise the Tessitura platform while supporting ticketing and fundraising activities.
- Company: Join the Royal Shakespeare Company, a leader in creativity and inclusivity.
- Benefits: Flexible working hours, competitive salary, and a supportive environment.
- Why this job: Make a real impact by enhancing CRM processes in a dynamic arts organisation.
- Qualifications: Advanced Tessitura expertise and strong SQL skills required.
- Other info: Opportunity for career growth in a collaborative and innovative team.
The predicted salary is between 40000 - 50000 £ per year.
Do you have advanced Tessitura expertise and an understanding of CRM workflows? Do you enjoy working in a consultative capacity and making positive change through technical projects? Are you a data-nerd, proficient in SQL, who can build dashboards for fun? We are looking for an experienced CRM Manager to be the lynchpin between our systems and people, fostering both positive engagement and designing robust processes with a clear and collaborative approach to our use of Tessitura.
Responsible for the administration, optimisation and ongoing development of the RSC's Tessitura platform, this role will support our ticketing, fundraising and learning activities as well as our business processes and teams in Finance and IT. In this role you will ensure data integrity, support cross department functions, provide reporting and analytics and support integration and upgrade projects for the business. In addition, we are looking for someone who is comfortable working to, and supporting the development of a product roadmap to ensure the right work is prioritised at the right time, ensuring organisational effectiveness and efficiency.
Reporting to Head of Digital Product & Delivery key areas of responsibility include:
- Being the Tessitura subject‑matter expert across the organisation
- Ensuring data integrity; deduplication, validation, consistency, security and audit logs.
- Leading and supporting on Tessitura upgrades, testing, training and documentation.
- Overseeing integration of third‑party systems
- Creating and maintaining reports, dashboards and data exports (SQL, SSRS, Analytics).
- Collaborating on event and or ticketing builds and projects (events, seasons, performances, memberships and pricing)
- Supporting the ongoing development of the product roadmap
- Executing key deliverables for the roadmap; discreet projects and support on basic administration in our finance system (FocalPoint)
To be suitable for this role, it is essential that you have:
- Advanced Tessitura expertise (admin, config, event builds, TNEW and experience managing platform integrations)
- Proficiency in SQL, MS SQL Server, SSRS and Analytics.
- Detailed understanding of CRM/ticketing/fundraising workflows in arts/non‑profits.
- Strong data management: auditing, deduplication, validation and security.
- Skilled in delivering training to users, creating and updating thorough documentation and providing ongoing support for colleagues
- Experience with BI/dashboard tools
- A strong communicator and collaborator, comfortable leading on execution of work whilst guiding colleagues and stakeholders through complex projects
This is a full‑time, permanent position based in Stratford‑upon‑Avon. You will be working 35 hours per week, Monday to Friday. We are committed to a culture of flexible working, and this role will provide the opportunity for some flexibility in hours and location of work, ensuring that the specific remit of the role is delivered.
Application Process: All applications should be made online using the RSC website. If you need any assistance when applying, please email jobs@rsc.org.uk. The interviews will be a two‑stage process, they will be in person at the end of March, early April.
About the RSC: The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability. We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do. We are committed to building a diverse workforce and welcome applications from all individuals. We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work. We welcome candidates who will support and advocate the RSC's environmental objectives continuing to improve our sustainability work and actions both on and off stage.
CRM Product Manager in Stratford-upon-Avon employer: Royal Academy Of Dance
Contact Detail:
Royal Academy Of Dance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Product Manager in Stratford-upon-Avon
✨Tip Number 1
Get to know the company inside out! Research the RSC's values, projects, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for those tricky questions! Think about how your advanced Tessitura expertise and SQL skills can solve real problems for the RSC. Practise articulating your thoughts clearly and confidently, so you can shine during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace CRM Product Manager in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Tessitura Skills: Make sure to highlight your advanced Tessitura expertise in your application. We want to see how you've used it in past roles, especially in relation to CRM workflows and integrations.
Be a Data Nerd: Since you're applying for a role that involves SQL and data management, don’t shy away from showcasing your proficiency. Share examples of dashboards or reports you've created – we love a good data story!
Collaborative Spirit: We value collaboration, so let us know about your experience working with different teams. Mention any projects where you’ve led or supported colleagues through complex processes – it’ll show us you’re a team player!
Apply Through Our Website: Remember, all applications should be made online via our website. It’s the best way for us to keep track of your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Royal Academy Of Dance
✨Know Your Tessitura Inside Out
Make sure you brush up on your Tessitura expertise before the interview. Be ready to discuss specific features, upgrades, and how you've used it in past roles. This will show that you're not just familiar with the platform but can also be a subject-matter expert.
✨Show Off Your SQL Skills
Since proficiency in SQL is essential, prepare to demonstrate your skills. Bring examples of dashboards or reports you've created, and be ready to explain your thought process. This will highlight your data management abilities and your passion for analytics.
✨Communicate Your Collaborative Spirit
The role requires strong communication and collaboration skills. Think of examples where you've successfully led projects or worked with cross-department teams. Share how you navigated challenges and ensured everyone was on the same page.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and approach to CRM workflows. Practice articulating how you'd handle specific situations, such as ensuring data integrity or managing integrations. This will help you demonstrate your strategic thinking.