Location RAD London Vacancy Type Permanent/Part Time Salary £13,916.69 p.a. based on a FTE of £22,863.13 p.a. Application Deadline Wednesday, October 14, 2026 Job Summary
We are a world leader in dance education and a prestigious awarding body. RAD’s mission is to inspire the world to dance. Based in our vibrant Battersea headquarters, close to the Thames and Clapham Junction, our studios and offices offer an energetic and inspiring place to work.
About the role
The Royal Academy of Dance is seeking a reliable, organised, and customer-focused Stock Assistant (Picker & Packer) to join our Mail Order and Retail team.
This position offers 21 hours per week, worked across Monday, Wednesday, and Friday. To accommodate different candidate preferences, we offer flexibility in how this post is contracted - it can be appointed either as a Permanent Part-Time role or as a Casual Worker contract.
In this vital role, you will ensure our customer orders are processed, packed, and dispatched accurately, while supporting shop sales staff to maintain exceptional customer service standards across the business.
Key Responsibilities
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Picking & Packing: Accurately pick customer orders against invoices, pack goods with appropriate shipping documentation and export declarations, and process orders via retail and web systems.
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Stock Management: Unload deliveries, process supplier orders against delivery notes, replenish stock rooms and the shop floor, and manage stock layout in the stock room and basement.
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Health & Safety: Maintain all stock rooms in an orderly fashion, strictly adhering to manual handling and risk assessment best practices. (Note: This role involves lifting and moving boxes; full training will be provided).
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Customer & Administrative Support: Handle phone and email queries from customers regarding existing orders within 24 hours and assist with processing retail transactions during peak periods.
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General Duties: Participate in bi-annual stock takes and support wider tasks across RAD Enterprises Ltd
What we are looking for
To succeed in this role, you will have:
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Experience working in a retail environment and dealing directly with customers.
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Experience carrying out administrative tasks in a professional working environment.
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Good oral and written English communication skills (telephone and face-to-face) alongside proficient numeracy skills.
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High level of accuracy and attention to detail when processing and packaging orders.
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Ability to work effectively both independently and as part of a collaborative team.
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A strong commitment to safeguarding and promoting the welfare of children and adults at risk.
Why work for us?
We are passionate about providing a positive workplace culture. Our accessible London (Wandsworth / Battersea) studios and offices are conveniently located, with facilities such as the Café and Library onsite.
We offer 25 days paid holiday (pro rata) plus bank holidays and a birthday day off, contributory pension scheme, access to the Perkbox discounts platform, life assurance, WeCare scheme and a health cash plan including access to 24/7 online GP, counselling, an Employee Assistance Programme, health assessments and other wellbeing resources and perks and in-house free movement classes.
Due to the nature of the RAD’s work, the successful candidate will be required to have an Enhanced Disclosure from the Disclosure and Barring Service. Applications which do not include a full employment history, and reference details will not be taken forward to the shortlisting stage.
All colleagues are required to promote and safeguard the welfare of children they are responsible for, or come into contact with, and to adhere to and ensure compliance with the RADs Safeguarding Policy at all times.
We encourage and welcome applications from people with a disability, people from minority ethnic backgrounds, and people from the LGBTQIA+ community.
Please let us know if you have any access needs for the interview.
Applicants must have the right to work in the UK and bring relevant documents if invited to attend an interview. We are unable to sponsor people under the Skilled Worker scheme.
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Stock Assistant (Picker & Packer) employer: Royal Academy Of Dance
The Royal Academy of Dance (RAD) is an exceptional employer, offering a unique opportunity to work in a prestigious organisation dedicated to inspiring the world to dance. With a strong commitment to employee wellbeing, RAD provides a 34.5 hour working week, generous annual leave, and a supportive culture that values inclusion and diversity. Located in the vibrant area of Battersea, employees benefit from a collaborative environment that fosters professional growth and development, making it an ideal place for HR professionals passionate about shaping positive workplace cultures.
