Examinations Results and Certification Administrator
We are a world leader in dance education and a prestigious awarding body. RAD’s mission is to inspire the world to dance. Based in our vibrant Battersea headquarters, close to the Thames and Clapham Junction, our studios and offices offer an energetic and inspiring place to work.
About the role
We are looking for a highly organised and detail-oriented Examinations Results and Certification Administrator for a one-year fixed term contract to join our busy Examinations department. In this vital support role, you will be responsible for ensuring that examination results from across the world are processed, checked, and finalised accurately and on time. You will also play a key role in the printing and distribution of our examination certificates and medals, acting as a key point of contact for examiners, teachers, and distributors.
Key Responsibilities
Data Processing & Accuracy: Review global examinations data, proactively identifying and resolving any issues or inconsistencies with examiners and teachers.
Systems Management: Extract assigned exam marks via our marking app software and ensure they are accurately uploaded to our bespoke Parnassus database.
Certification & Distribution: Generate, prepare, and supply certification print files to our distributors, troubleshooting any technical or delivery issues as they arise.
Query Resolution: Act as the first point of contact for customer service queries regarding results, certificates, and medals via phone and shared team inboxes.
Administration & Tracking: Maintain and update tracking spreadsheets to monitor the status of exam tours, assist with historic result requests, and input Special Consideration marks as directed.
What we are looking for
To succeed in this role, you will bring:
Previous administrative experience, ideally within an examination results processing environment or a similar high-volume data handling role.
Strong proficiency in Microsoft Office (Word, Excel, Outlook) and bespoke database software, with excellent accuracy in data entry and checking.
Excellent verbal and written communication skills in English, alongside strong customer service skills for handling phone and email queries.
Outstanding organisational and multi-tasking skills, with the ability to manage time effectively, prioritise tight deadlines, and maintain meticulous attention to detail.
A positive, collaborative approach with the ability to work within a team while taking initiative and making decisions within set guidelines.
Why work for us?
We are passionate about providing a positive workplace culture. Our accessible London (Wandsworth / Battersea) studios and offices are conveniently located, with facilities such as the Café and Library onsite.We operate a hybrid working model, normally 3 days per week on site and offer services to support flexible commuting e.g. cycling.
- 25 days paid holiday (pro rata) plus bank holidays and a birthday day off
- contributory pension scheme
- access to the Perkbox discounts platform
- life assurance
- WeCare scheme
- health cash plan including access to 24/7 online GP
- counselling
- an Employee Assistance Programme
- health assessments and other wellbeing resources and perks
- in-house free movement classes
Due to the nature of the RAD’s work, the successful candidate will be required to have an Enhanced Disclosure from the Disclosure and Barring Service. Applications which do not include a full employment history, and reference details will not be taken forward to the shortlisting stage.
All colleagues are required to promote and safeguard the welfare of children they are responsible for, or come into contact with, and to adhere to and ensure compliance with the RADs Safeguarding Policy at all times.
We encourage and welcome applications from people with a disability, people from minority ethnic backgrounds, and people from the LGBTQIA+ community.
Please let us know if you have any access needs for the interview.
Applicants must have the right to work in the UK and bring relevant documents if invited to attend an interview. We are unable to sponsor people under the Skilled Worker scheme.
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Examinations Results and Certification Administrator employer: Royal Academy Of Dance
The Royal Academy of Dance (RAD) is an exceptional employer, offering a unique opportunity to work in a prestigious organisation dedicated to inspiring the world to dance. With a strong commitment to employee wellbeing, RAD provides a 34.5 hour working week, generous annual leave, and a supportive culture that values inclusion and diversity. Located in the vibrant area of Battersea, employees benefit from a collaborative environment that fosters professional growth and development, making it an ideal place for HR professionals passionate about shaping positive workplace cultures.
