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- Tasks: Lead a team to deliver exceptional customer service in a busy Box Office environment.
- Company: Join the Royal Ballet and Opera, a cultural icon in Covent Garden.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a world-class theatre and make a real impact on audience experiences.
- Qualifications: Experience in Box Office operations and strong leadership skills required.
- Other info: Inclusivity is key; we welcome diverse applicants and support those with disabilities.
The predicted salary is between 38729 - 38729 £ per year.
Salary: £38,729.05 per annum
40 hours per week
Fixed term contract for a period of 9 months
Based in: Covent Garden, London
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera. We welcome audiences to performances of ballet and opera and participants in our learning and participation programme in excess of one million per year.
Our Box Office team deals with enquiries, sales and services including performance details, catering options, memberships, RBO Stream help and support, and general information - across multiple communication channels. Central to the team’s success is a consistent and coordinated approach to customer service standards, confidence in systems and data and support to the team via effective leadership and communication.
We are now looking to appoint an Assistant Box Office Manager to our existing team. This role will:
- Manage a team of Box Office Assistants, ensuring they are supported and motivated to deliver a consistently positive customer experience across a range of sales and services.
- Undertake Box Office duty management, providing successful day-to-day delivery of the Box Office operation and incomings.
Please note, this role involves regular evening and weekend shifts on a rota with other Assistant Box Office Managers. This is an exciting opportunity to bring your customer service and ticketing expertise to one of the world’s busiest theatres.
The successful candidates will be able to demonstrate the following:
- Knowledge and experience of the operations of a busy Box Office
- Experience of managing or supervising a busy ticketing operation
- Experience of positively influencing, motivating and supervising staff teams
- Experience of delivering excellent customer service via multiple channels
- Strong IT skills
- Excellent communication skills and an ability to deliver briefings and information in written and verbal form.
Our CRM is Tessitura so experience with this system will be highly regarded. If you have used Tessitura previously, please ensure you reference this in your application.
The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.
We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.
We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.
The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.
Closing date for applications: 11:59pm, Sunday 12th April 2026. First stage interviews will take place w/c 13th April on Microsoft Teams. To ensure a fair process, late applications will not be considered under any circumstances. Applicants must have work authorisation for the UK. No agencies.
Assistant Box Office Manager in City of Westminster employer: Royal Academy Of Dance
Contact Detail:
Royal Academy Of Dance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Box Office Manager in City of Westminster
✨Tip Number 1
Get to know the company! Research The Royal Ballet and Opera, their values, and their recent performances. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Box Office team. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those interviews! Think about how your past experiences align with the job description. Be ready to discuss your customer service skills and any relevant ticketing experience, especially if you've worked with Tessitura before.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at The Royal Ballet and Opera. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Assistant Box Office Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've positively influenced and motivated teams in the past, so share specific examples that showcase your skills!
Mention Your Box Office Experience: If you've worked in a busy Box Office before, let us know! Be sure to mention any relevant systems you've used, especially Tessitura, as this will give you an edge in your application.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all the necessary information and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Academy Of Dance
✨Know Your Box Office Basics
Make sure you brush up on the operations of a busy Box Office. Familiarise yourself with common ticketing systems, especially Tessitura, as it’s mentioned in the job description. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you positively influenced or motivated a team. This will demonstrate your ability to lead and support your future team effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves delivering briefings and information, being able to communicate well in both written and verbal forms is crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Embrace Diversity and Inclusion
Familiarise yourself with the organisation's commitment to equality, diversity, and inclusion. Be prepared to discuss how you can contribute to creating an inclusive environment. Showing that you value diverse perspectives will resonate well with the interviewers.