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- Tasks: Welcome and assist visitors, ensuring a safe and engaging experience at the Royal Academy.
- Company: Join the historic Royal Academy of Arts, promoting creativity since 1768.
- Benefits: Flexible hours, generous holiday, wellbeing support, and access to exclusive exhibitions.
- Why this job: Be the friendly face of art, making every visitor's experience memorable and enjoyable.
- Qualifications: Dynamic, customer-focused individuals with excellent communication skills.
- Other info: Join a supportive team with opportunities for personal growth and development.
The predicted salary is between 12 - 15 £ per hour.
Overview: Casual contract with flexible, ad-hoc work on weekdays, weekends, bank holidays, and public holidays. The Royal Academy of Arts is under no obligation to offer you hours.
About This Role: Our Visitor Experience Welcome Hosts are the first and last impression of the Royal Academy and are seen as the embodiment of our values. The Front of House teams provide assistance and information at each step of our visitor’s journey, anticipating their every need. We ensure the on-site visit is safe, welcoming, authentic and engaging. From meeting and greeting, ticket and membership card scanning, building navigation and cloakroom support, all the way through to the experiences in our restaurants and cafes.
About You: To be considered for this role, you will be a dynamic, customer service focused individual who believes in putting the needs of a varied audience at the heart of what you do. You will have excellent customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, offer proactive assistance and clear information to all those visiting or working at the Academy. You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story.
The Company: The RA dates way back to 1768 when a group of artists and architects persuaded King George III to help them to establish a society for promoting the Art of Design. The original academy, in Pall Mall, was less than 10 meters long. Since then, there have been many changes, though the RA’s core purpose of bringing art and design to a broad audience and championing art and artists still holds true. Today we are a contemporary art organisation hosting internationally acclaimed exhibitions and through investment in employee training and development, with courses such as Unconscious Bias, LGBTQ+ Awareness, Bystander, and Mental Health First Aid training, we are striving to foster a safe space for everyone through positive action. We also have Employee Network Groups, Ways In Groups, and an Employee Council so every employee has a voice and a way to feel heard by colleagues through the CEO.
The Benefits:
- Exhibitions
- Reciprocal Agreements with galleries across the UK
- Enhanced Pension
- Generous employer contributions
- Enhanced Holiday: 25 days annual leave, plus bank holidays
- Wellbeing: Access to a virtual GP Service and Mental Health First Aiders
- Agile Working: The opportunity to work flexibly
- RA Staff Council: Where your views are heard and listened to
- Employee Clubs: Football, Staff Choir and more
Visitor Welcome Host (Casual) employer: Royal Academy of Arts
Contact Detail:
Royal Academy of Arts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Welcome Host (Casual)
✨Tip Number 1
Get to know the Royal Academy of Arts! Familiarise yourself with their exhibitions and values. This way, when you chat with them, you can show off your passion for the arts and how you can contribute to their story.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you greet visitors or help them navigate the space. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples from your past experiences where you’ve had to think on your feet or handle a variety of people. This will highlight your dynamic nature, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen and ready to jump into the action at the Royal Academy!
We think you need these skills to ace Visitor Welcome Host (Casual)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and your passion for customer service.
Tailor Your Application: Make sure to tailor your application to the Visitor Welcome Host role. Highlight your customer-facing skills and any relevant experience that shows you can engage with a diverse audience. We love seeing how you connect with people!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Royal Academy of Arts
✨Know the Academy's Story
Before your interview, take some time to learn about the Royal Academy of Arts and its history. Understanding its mission and values will help you connect with the role and show your genuine interest in contributing to the Academy's story.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you went above and beyond to assist someone, as this will demonstrate your ability to engage with a diverse audience effectively.
✨Practice Your Warm Welcome
Since you'll be the first impression for visitors, practice how you greet people. A friendly smile and a welcoming tone can make all the difference. Consider role-playing with a friend to refine your approach and ensure it feels natural.
✨Be Adaptable and Engaging
During the interview, highlight your adaptability and ability to handle various situations. Share stories that illustrate your flexibility and willingness to assist visitors, showing that you can thrive in a dynamic environment like the Royal Academy.