At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join the Royal Academy, a prestigious institution in the art world.
- Benefits: Enjoy access to exhibitions, generous leave, and well-being support.
- Other info: Flexible working hours and opportunities to join staff clubs.
- Why this job: Be the friendly face of the RA and engage with art lovers every day.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM.
The predicted salary is between 12 - 15 € per hour.
Join the Royal Academy as a part-time Ticketing and Membership Assistant working 18 hours per week. The role requires working Friday, Saturday, and Sunday.
About The Role
We are looking for a dynamic, customer-service focused individual with Tessitura experience to support the Ticketing & Membership Sales and Services (TMSS) team.
- Accommodate the needs of Members and Visitors from the box offices, Friends desk at Burlington House and Burlington Gardens, and the onsite contact centre handling telephone calls and emails.
- Provide clear information on programmes, events and exhibitions, and serve as the first point of contact for ticketing, pricing queries and membership enquiries.
- Collaborate with the Welcome team to deliver a warm welcome, proactive assistance and clear information to all visitors and staff.
About You
- First-class customer-facing skills with the ability to deal with a wide range of people.
- Adaptable, friendly, helpful, and able to provide a warm welcome and proactive assistance.
- Working knowledge of Tessitura or a similar CRM database.
- Demonstrated genuine interest in people and capacity to engage with a high volume of visitors.
- Passion for contributing to the RA’s story; an art or curatorial background is not essential.
Benefits
- Access to exhibitions and reciprocal agreements with galleries across the UK.
- Enhanced pension and generous employer contributions.
- 25 days annual leave plus bank holidays.
- Well-being support: virtual GP service and Mental Health First Aiders.
- Agile working – opportunity to work flexibly.
- RA Staff Council and employee clubs (football, staff choir, etc.).
Ticketing & Membership Assistant (Part-time) employer: Royal Academy of Arts
The Royal Academy offers a vibrant and inclusive work environment where creativity and customer service thrive. As a part-time Ticketing and Membership Assistant, you will enjoy access to exclusive exhibitions, a generous benefits package including enhanced pension contributions, and opportunities for personal growth through employee clubs and well-being support. Join us in delivering exceptional experiences to our visitors while being part of a passionate team dedicated to the arts.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (Part-time)
✨Tip Number 1
Get to know the Royal Academy and its vibe! Research their exhibitions and events so you can chat about them during your interview. Showing genuine interest in what they do will definitely set you apart.
✨Tip Number 2
Brush up on your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This role is all about making visitors feel welcome, so be ready to share those stories.
✨Tip Number 3
Familiarise yourself with Tessitura or similar CRM systems. If you don’t have direct experience, consider watching some tutorials online. Being able to talk confidently about how you’d handle ticketing and membership queries will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at the Royal Academy.
We think you need these skills to ace Ticketing & Membership Assistant (Part-time)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer-facing experience in your application. We want to see how you've dealt with a variety of people and situations, so share specific examples that showcase your friendly and adaptable nature.
Get Familiar with Tessitura:If you have experience with Tessitura or similar CRM systems, shout about it! If not, consider mentioning any relevant tech skills or your willingness to learn. We love a proactive attitude!
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the role and our values at the Royal Academy. Show us why you’re the perfect fit for the Ticketing & Membership Assistant position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Royal Academy of Arts
✨Know Your Stuff About Tessitura
Make sure you brush up on your knowledge of Tessitura or similar CRM systems before the interview. Be ready to discuss how you've used it in past roles, as this will show your potential employer that you're not just a good fit for the role but also that you can hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous jobs. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your ability to engage with a wide range of people and provide that warm welcome they’re looking for.
✨Research the Royal Academy
Take some time to learn about the Royal Academy's exhibitions, events, and overall mission. This will not only help you answer questions more effectively but also show your genuine interest in contributing to their story, which is something they value highly.
✨Practice Your Communication Skills
Since you'll be the first point of contact for visitors, practice clear and friendly communication. You might want to do a mock interview with a friend or family member, focusing on how you would handle ticketing and membership queries. This will help you feel more confident and articulate during the actual interview.
