Retail Floor Supervisor (Part-time)

The Royal Academy of Arts is currently looking to recruit a Retail Floor Supervisor, to join our Retail team on a part‑time basis. Working 3 days (27 hours) per week, including weekends, evenings, bank holidays, and public holidays.

As the Retail Supervisor, you will focus on maximising revenue generation through exemplary service and maintaining the highest standards of presentation. This role is crucial in ensuring a consistent, on‑brand welcome and customer experience as well as contributing to the implementation of the trading strategy. Working closely with the retail management team, the Retail Floor Supervisor will supervise retail locations and on‑shift operational functions including deploying the sales team, monitoring stock control and ensuring agreed customer service standards are maintained.

To be considered for this role, you will be a dynamic, customer care focussed individual who believes in putting the needs of the customer and your team at the heart of what you do. With previous supervisory experience you will be familiar with working in a busy environment and consistently delivering first class customer service and optimising sales. The ability to effectively direct a team and roll out key objectives initiatives is crucial as is your ability to deal with a wide range of people. With excellent communication and organisational skills, you will be able to adapt quickly and confidently to changes and challenges within the daily operation of Retail, the Front of House operations and the wider RA. Attention to detail and initiative is imperative to maintain the high standards of the RA brand and exceed customers’ expectations.

The RA dates way back to 1768 when a group of artists and architects persuaded King George lll to help them to “establish a society for promoting the Art of Design”. The original academy, in Pall Mall, was less than 10 meters long. Since then, there have been many changes, though the RA’s core purpose of bringing art and design to a broad audience and championing art and artists still holds true. Today we are a contemporary art organisation hosting internationally acclaimed exhibitions and through investment in employee training and development, with courses such as Unconscious Bias, LGBTQ+ Awareness, Bystander, and Mental Health First Aid training, we are striving to foster a safe space for everyone through positive action. We also have Employee Network Groups, Ways In Groups, and an Employee Council so every employee has a voice and a way to feel heard by colleagues through the CEO. The RA is truly a unique place, both as an attraction to our visitors, but also as a workplace. Our people are at the heart of all we do, and we support a broad and inspiring mix of departments; from exhibitions, curators, art handlers, researchers, publishers, and digital to schools and education, visitor welcome, fundraisers, and corporate support.

The Benefits:

• Exhibitions Reciprocal Agreements with galleries across the UK
• Enhanced Pension Generous employer contributions
• Enhanced Holiday 25 days annual leave, plus bank holidays
• Wellbeing Access to a virtual GP Service and Mental Health First Aiders
• Agile Working The opportunity to work flexibly
• RA Staff Council Where your views are heard and listened to
• Employee Clubs Football, Staff Choir and more