At a Glance
- Tasks: Assist with ticketing and membership, providing excellent customer service to visitors.
- Company: Join the Royal Academy, a historic art institution with a vibrant culture.
- Benefits: Enjoy flexible working, generous leave, and access to wellbeing services.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that welcomes diverse audiences and promotes art enjoyment.
- Qualifications: Customer service skills and experience with Tessitura or similar CRM systems.
The predicted salary is between 12 - 15 € per hour.
Please note that this role is being offered on a part-time, fixed term contract basis working 18 hours per week from June 2026 – January 2027. This role will be required to work on Friday, Saturday and Sunday.
We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis. The Ticketing & Membership Sales and Services (TMSS) team requires an individual that is forward thinking and enterprising when engaging with the customer’s journey. You will accommodate the needs of Members and Visitors from both our box offices and Friends desk at Burlington House and Burlington Gardens, as well as our onsite contact centre dealing with telephone calls and emails.
Working alongside our Welcome team you will provide clear information on programmes, events and exhibitions, as well being the first point of contact for ticketing pricing queries and membership enquiries.
You will have first-class customer-facing skills, and the ability to deal with a wide range of people. You will be adaptable, friendly, helpful and provide a warm welcome, proactive assistance and clear information to all those visiting or working at the Academy. Working knowledge of Tessitura or a similar CRM database is also key.
You should be able to demonstrate a genuine interest in people and be able to engage with a high volume of visitors. You may have an appreciation for the arts but more importantly you will be passionate about contributing to the RA's story - An art or curatorial background is not essential to this role.
The RA is a leading Art’s institution with the TMSS team being at the forefront of welcoming and supporting our Friends and Visitors. You will contribute to facilitating the enjoyment of art as well as welcoming a diverse and varied audience to our galleries.
The RA dates way back to 1768 when a group of artists and architects persuaded King George III to help them to ‘establish a society for promoting the Art of Design'. The original academy, in Pall Mall, was less than 10 meters long. Since then, there have been many changes, though the RA’s core purpose of bringing art and design to a broad audience and championing art and artists still holds true. Today we are a contemporary art organisation hosting internationally acclaimed exhibitions and through investment in employee training and development, with courses such as Unconscious Bias, LGBTQ+ Awareness, Bystander, and Mental Health First Aid training, we are striving to foster a safe space for everyone through positive action.
We also have Employee Network Groups, Ways In Groups, and an Employee Council so every employee has a voice and a way to feel heard by colleagues through the CEO. The RA is truly a unique place, both as an attraction to our visitors, but also as a workplace. Our people are at the heart of all we do, and we support a broad and inspiring mix of departments; from exhibitions, curators, art handlers, researchers, publishers, and digital to schools and education, visitor welcome, fundraisers, and corporate support.
The Benefits:
- Exhibitions Reciprocal Agreements with galleries across the UK
- Enhanced Pension Generous employer contributions
- Enhanced Holiday 25 days annual leave, plus bank holidays
- Wellbeing Access to a virtual GP Service and Mental Health First Aiders
- Agile Working The opportunity to work flexibly
- RA Staff Council Where your views are heard and listened to
- Employee Clubs Football, Staff Choir and more
Ticketing & Membership Assistant (FTC) in London employer: Royal Academy of Arts
The Royal Academy (RA) is an exceptional employer that prioritises the well-being and development of its staff, offering a vibrant work culture steeped in the arts. With a commitment to employee training, flexible working arrangements, and a range of benefits including enhanced holiday and pension contributions, the RA fosters an inclusive environment where every voice is valued. Joining the Ticketing & Membership team means being part of a dynamic organisation dedicated to making art accessible to all, while also providing opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Membership Assistant (FTC) in London
✨Tip Number 1
Get to know the RA and its mission! Research their exhibitions and values so you can chat about them during your interview. Show us that you're genuinely interested in contributing to their story.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle queries or complaints. We want to see how you engage with a diverse audience, so be ready to showcase your friendly and adaptable nature.
✨Tip Number 3
Brush up on your Tessitura knowledge! If you’re not familiar, consider watching tutorials or reading up on it. Being comfortable with CRM systems will give you an edge and show us you're proactive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team at the RA.
We think you need these skills to ace Ticketing & Membership Assistant (FTC) in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer-facing experience in your application. We want to see how you've engaged with a variety of people and provided excellent service, as this role is all about making our visitors feel welcome.
Tailor Your Application:Don’t just send the same CV and cover letter everywhere! Take a moment to tailor your application specifically for us at the RA. Mention your interest in the arts and how you can contribute to our mission of welcoming diverse audiences.
Mention Your Tessitura Experience:If you’ve got experience with Tessitura or similar CRM systems, shout about it! This is a key part of the role, so we’d love to see how you’ve used these tools to enhance customer interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Royal Academy of Arts
✨Know Your Customer Service Skills
Make sure to highlight your customer service experience during the interview. Think of specific examples where you went above and beyond for a customer, especially in a busy environment. This role is all about engaging with visitors, so showing that you can handle a variety of people with warmth and professionalism will set you apart.
✨Familiarise Yourself with Tessitura
Since the job requires knowledge of Tessitura or a similar CRM database, it’s crucial to brush up on this before your interview. If you have experience with it, be ready to discuss how you've used it in past roles. If not, do some research on its functionalities and think about how you would apply them in a ticketing and membership context.
✨Show Your Passion for the Arts
Even if you don’t have a formal background in art, demonstrating a genuine interest in the arts can make a big difference. Be prepared to talk about why you want to work at the RA and how you can contribute to their mission of making art accessible to everyone. Share any personal experiences that connect you to the arts.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about the challenges they face in ticketing and membership services or how they measure success in this position. This shows that you’re engaged and genuinely interested in being part of their team.
