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- Tasks: Lead a team to create an engaging visitor experience at the Royal Academy of Arts.
- Company: Join a historic institution dedicated to promoting art and design since 1768.
- Benefits: Enjoy generous holiday, enhanced pension, and opportunities for professional development.
- Why this job: Be part of a vibrant team that brings art to life and engages with diverse audiences.
- Qualifications: Management experience in customer service and strong communication skills are essential.
- Other info: Dynamic workplace with a commitment to employee voice and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
The Royal Academy of Arts is recruiting for a Duty Manager to join the Onsite Operations & Experience team. The Duty Manager role is integral to the daily running of the building and will be responsible for line managing a team of front of house hosts and working alongside the Duty Managers to bring the building to life. This role will maintain onsite standards, ensure adequate training is delivered, and lead on authentic engagement with the public. The role will liaise with departments including Security, Retail and Learning on various operational tasks and projects. Ability to provide safeguarding support, evacuation and first aid, following training, is also key to this role.
To be considered for this role, you will have proven management experience in a customer service context, ideally in a complex, customer-focused environment. You will be confident in working independently and thrive when managing challenging and complex situations, and you will be passionate about working as part of a team and leading by example. With excellent communication skills, you will be able to effectively communicate and interact with people from all backgrounds and be friendly, warm and welcoming in your approach to work. The contractual working hours for this role are 45 per week.
The RA dates back to 1768 when a group of artists and architects persuaded King George III to help them establish a society for promoting the Art of Design. The original academy, in Pall Mall, was less than 10 meters long. Since then, there have been many changes, though the RA’s core purpose of bringing art and design to a broad audience and championing art and artists still holds true. Today we are a contemporary art organisation hosting internationally acclaimed exhibitions. Through investment in employee training and development, with courses such as Unconscious Bias, LGBTQ+ Awareness, Bystander, and Mental Health First Aid training, we strive to foster a safe space for everyone through positive action. We also have Employee Network Groups, Ways In Groups, and an Employee Council so every employee has a voice and a way to be heard by colleagues through the CEO. The RA is a unique place, both as an attraction to visitors and as a workplace. Our people are at the heart of all we do, and we support a broad and inspiring mix of departments; from exhibitions, curators, art handlers, researchers, publishers, and digital to schools and education, visitor welcome, fundraisers, and corporate support.
Benefits include:
- Exhibitions
- Reciprocal Agreements with galleries across the UK
- Enhanced Pension
- Generous employer contributions
- Enhanced Holiday
- 25 days annual leave
Duty Manager - Onsite Operations & Experience in London employer: Royal Academy of Arts
Contact Detail:
Royal Academy of Arts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Onsite Operations & Experience in London
✨Tip Number 1
Get to know the Royal Academy of Arts inside out! Familiarise yourself with their exhibitions, values, and community initiatives. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn and ask them about their experiences. This can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! As a Duty Manager, you'll need to handle complex situations. Think of examples from your past where you've successfully managed challenges and be ready to share those stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at the Royal Academy of Arts.
We think you need these skills to ace Duty Manager - Onsite Operations & Experience in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer service and creating a welcoming environment. Share specific examples of your experience that highlight your passion for engaging with the public.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight relevant management experience and any customer service roles you've had. We love seeing how your skills align with what we're looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Royal Academy of Arts
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Manager role and its responsibilities. Familiarise yourself with the Royal Academy of Arts' mission and values, as well as their approach to customer service. This will help you demonstrate your genuine interest in the position and how your experience aligns with their needs.
✨Showcase Your Management Skills
Prepare specific examples from your past management experience that highlight your ability to lead a team in a customer-focused environment. Think about times when you successfully handled challenging situations or improved team performance. This will show them you can thrive in a complex setting and lead by example.
✨Engage with Authenticity
Since the role involves engaging with the public, practice how you would communicate warmly and effectively with diverse audiences. Consider role-playing scenarios where you might need to handle inquiries or resolve issues. This will help you convey your friendly approach during the interview.
✨Prepare for Operational Scenarios
Be ready to discuss how you would manage operational tasks and collaborate with other departments like Security and Retail. Think about potential challenges you might face in this role and how you would address them. This will demonstrate your proactive mindset and readiness to contribute to the team.
