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For Companies At a Glance
- Tasks: Lead a team to create an amazing visitor experience and manage daily operations.
- Company: A leading cultural institution in Greater London with a vibrant atmosphere.
- Benefits: Flexible hours, competitive pay, and a range of employee perks.
- Why this job: Be part of a dynamic team that shapes memorable experiences for visitors.
- Qualifications: Management experience in customer service and strong communication skills.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A prominent cultural institution in Greater London is seeking a Duty Manager to join its Onsite Operations & Experience team. This role involves managing front of house hosts, ensuring operational standards, and promoting a welcoming atmosphere for visitors.
Candidates should have:
- Management experience in customer service
- Excellent communication skills
- The ability to handle challenging situations
The role offers 45 hours of work per week and a range of employee benefits.
Duty Manager: Onsite Experience Leader (Flexible Hours) in London employer: Royal Academy of Arts
Contact Detail:
Royal Academy of Arts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager: Onsite Experience Leader (Flexible Hours) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at the institution. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the institution's values and recent projects. Show us you’re genuinely interested in their mission and how you can contribute to creating a welcoming atmosphere for visitors.
✨Tip Number 3
Practice your communication skills! Role-play common interview scenarios with a friend or family member. This will help you articulate your management experience and how you handle challenging situations with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Duty Manager: Onsite Experience Leader (Flexible Hours) in London
Some tips for your application 🫡
Show Your Management Skills: When writing your application, make sure to highlight your management experience in customer service. We want to see how you've led teams and created a welcoming atmosphere for visitors in your previous roles.
Communicate Clearly: Excellent communication skills are key for this role. Use your application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well!
Handle Challenges Like a Pro: Don’t shy away from discussing challenging situations you’ve faced in the past. We appreciate candidates who can showcase their problem-solving skills and how they’ve turned tough moments into positive outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Onsite Operations & Experience team!
How to prepare for a job interview at Royal Academy of Arts
✨Know the Venue Inside Out
Before your interview, make sure you research the cultural institution thoroughly. Familiarise yourself with its history, mission, and any recent events or exhibitions. This will not only show your genuine interest but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Management Skills
Be prepared to discuss your previous management experience in customer service. Think of specific examples where you've successfully led a team, resolved conflicts, or improved operational standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Excellent Communication
As a Duty Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might be asked how you would handle challenging situations, so think of scenarios where you've effectively communicated with both staff and customers to resolve issues.
✨Emphasise Your Flexibility
Since the role offers flexible hours, highlight your adaptability and willingness to work varied shifts. Share examples of how you've managed your time effectively in previous roles, ensuring that you can meet the demands of the position while maintaining a positive atmosphere for visitors.
