Duty Manager - Onsite Operations & Experience

The Royal Academy of Arts is recruiting for a Duty Manager to join the Onsite Operations & Experience team. The Duty Manager role is integral to the daily running of the building and will be responsible for line managing a team of front of house hosts and working alongside the Duty Managers to bring the building to life. This role will maintain onsite standards, ensure adequate training is delivered, and lead on authentic engagement with the public. The role will liaise with departments including Security, Retail and Learning on various operational tasks and projects. Ability to provide safeguarding support, evacuation and first aid, following training, is also key to this role.

To be considered for this role, you will have proven management experience in a customer service context, ideally in a complex, customer-focused environment. You will be confident in working independently and thrive when managing challenging and complex situations, and you will be passionate about working as part of a team and leading by example. With excellent communication skills, you will be able to effectively communicate and interact with people from all backgrounds and be friendly, warm and welcoming in your approach to work. The contractual working hours for this role are 45 per week.

The RA dates back to 1768 when a group of artists and architects persuaded King George III to help them establish a society for promoting the Art of Design. The original academy, in Pall Mall, was less than 10 meters long. Since then, there have been many changes, though the RA’s core purpose of bringing art and design to a broad audience and championing art and artists still holds true. Today we are a contemporary art organisation hosting internationally acclaimed exhibitions. Through investment in employee training and development, with courses such as Unconscious Bias, LGBTQ+ Awareness, Bystander, and Mental Health First Aid training, we strive to foster a safe space for everyone through positive action. We also have Employee Network Groups, Ways In Groups, and an Employee Council so every employee has a voice and a way to be heard by colleagues through the CEO. The RA is a unique place, both as an attraction to visitors and as a workplace. Our people are at the heart of all we do, and we support a broad and inspiring mix of departments; from exhibitions, curators, art handlers, researchers, publishers, and digital to schools and education, visitor welcome, fundraisers, and corporate support.

The Benefits include:

• Reciprocal Agreements with galleries across the UK
• Enhanced Pension with generous employer contributions
• Enhanced Holiday: 25 days annual leave, plus bank holidays
• Access to a virtual GP Service and Mental Health First Aiders
• The opportunity to work flexibly
• RA Staff Council where your views are heard and listened to
• Employee Clubs: Football, Staff Choir and more