Описание:
The Royal Academy of Arts is currently seeking to appoint a Digital Product Manager to join our Retail team. This newly created role will have dedicated product ownership of RA Retail’s digital product estate, with Ecommerce as the primary area of focus. The Digital Product Manager will explicitly own the Ecommerce platform and roadmap, alongside the wider suite of Retail digital products, including the Retail ERP solution, integrations with the RA’s CRM Tessitura and the tooling used to support trading, analytics, testing, customer insight and release activity.
Задачи:
The Digital Product Manager will explicitly own the Ecommerce platform and roadmap, alongside the wider suite of Retail digital products, including the Retail ERP solution, integrations with the RA’s CRM Tessitura and the tooling used to support trading, analytics, testing, customer insight and release activity. This role will ensure these platforms and integrations are stable, secure, well governed and set up to support sustainable revenue growth.
Требования:
To be considered for this role, you will combine strong and substantial Ecommerce or digital product management experience in a commercial, customer-facing environment, with responsibility for digital platforms, systems, integrations and tooling. You will have a proven track record of managing roadmaps, backlogs and the full product lifecycle, using data and testing to improve ecommerce conversion, customer experience and revenue. You will understand the customer journey, from merchandising and checkout to CRM, email and SEO, and will be digitally fluent without needing to be a developer. With excellent stakeholder management, analytical thinking and supplier management skills, you will be confident working with technical teams and external agencies, able to define requirements and acceptance criteria and comfortable using performance data, customer insight and testing to prioritise improvements that deliver measurable commercial impact.
Условия:
- Reciprocal Agreements with galleries across the UK
- Enhanced Pension
- Generous employer contributions
- Enhanced Holiday 25 days annual leave, plus bank holidays
- Access to a virtual GP Service and Mental Health First Aiders
- The opportunity to work flexibly
- Where your views are heard and listened to
- Football, Staff Choir and more
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Digital product manager for retail employer: Royal Academy of Arts
The Royal Academy of Arts is an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration in the heart of London. Employees benefit from a supportive environment with opportunities for professional growth, as well as the unique experience of working within a prestigious institution that attracts high-profile visitors. With a focus on proactive service and security, this role not only provides meaningful engagement with art and culture but also fosters a sense of community among staff.
