Retail Manager (Cluster 5 Cheshire and Manchester, Sale)

Overview

Responsible to: Head of Retail

Hours: 37.30 (37.50)

Days: 5 days (over a 7-day shift pattern)

With Travel to: Cheadle Shop, 48 High Street Cheadle, Cheshire, SK8 1AE

Overall Objective

Your general duties will be day-to-day responsibility for the running of our charity shops in Cluster 5; promoting high standards of service to customers and donors, and achieving sales targets as required.

Responsibilities

• Administration and Finance
  • To ensure till procedures are followed and all cash handling is in accordance with Roy Castle Lung Cancer Foundation policy.
  • To ensure cashing-up and banking procedures are followed and proper records are kept and submitted.
  • To recruit volunteers in line with shop targets.
  • To manage and lead all volunteers in achieving the objectives of the shop.
  • To ensure there are good working relations with voluntary staff.
• Recruitment
  • To liaise with the Shop Manager on recruitment.
  • To ensure that the best practice is adhered to when recruiting volunteers and to maximise advertising and recruitment opportunities.
• Training
  • To conduct regular structured training sessions for all volunteers to include customer service, sorting and pricing, till procedures and cash handling.
  • To identify individual development needs.
  • To develop each individual’s full potential through training and coaching.
• Customer Care
  • To ensure that a high level of customer care is maintained on the shop floor with all volunteers trained, aware and motivated to provide an excellent service in all aspects to customers and donors.
• Stock and Stock Control
  • To ensure that the quality of donated stock put out for sale is of the standard required.
  • To ensure that the pricing and ticketing policy is adhered to.
  • To ensure that coding and culling procedures are followed.
  • To achieve the productivity levels as set by the shop manager.
• Bought in Goods
  • To ensure stock is checked, placed on sale and displayed prominently with point-of-sale materials.
  • To ensure the correct procedures are followed for recording sales and stock control.
• Display and Merchandising
  • To maintain a high standard of window and internal display and presentation of stock.
  • To maintain a high standard of cleanliness and tidiness in all areas of the shop.
  • To ensure that special window and other merchandising instructions are complied with.
• General
  • Comply with Health and Safety legislation in accordance with Foundation policy.
  • To ensure the notice board, message book and display posters are up to date and in a suitable condition.
  • You will have a deemed home shop, but will be expected to travel to the other shop within your cluster.

Person Specification

• Education / qualifications / knowledge
  • A good standard of numeracy and literacy.
  • Knowledge of the principles of good customer care.
  • Work effectively with others towards common goals and targets.
• Experience
  • Significant customer service experience working within a retail environment.
  • Experience of Charity shop retailing desirable.
  • Experience of working with volunteers desirable.
• Skills and Abilities
  • Able to work on own initiative.
  • Strong interpersonal skills with an ability to communicate effectively with a diverse range of people.
  • Knowledge of product pricing.
  • Good administrative and organisational skills.
  • Ability to handle money, keep records and organise work.
  • Ability to work as part of a team.
  • Ability to motivate others.
• Personal Qualities
  • Self starter, motivated and positive.
  • Trustworthy and honest.
  • Ability to travel to other sites.

Interviews will take place on Tuesday, 17th February 2026 at the Sale Shop with those selected for interview.