At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a fun-filled environment.
- Company: Join Roxy Ball Room, the ultimate adult playground for games and drinks.
- Benefits: Enjoy a competitive salary, tips, discounts, and exciting team incentives.
- Other info: Opportunities for personal development and career growth in a dynamic setting.
- Why this job: Be the face of the venue and make every guest's visit memorable.
- Qualifications: Energetic leader with a passion for hospitality and team motivation.
The predicted salary is between 30800 - 30800 £ per year.
About Our Brand
Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be. Started by 2 brothers 13 years ago, falling under the Professionals At Play umbrella, we now operate 28 sites nationwide with many more to come! Our mission is to bring the playground to the bar.
We want an energetic, people-focused leader to lead our guest experience in a fast-paced competitive socialising environment. You’ll be the face of the venue, ensuring seamless service across the bar, floor, and games areas while driving team performance, guest satisfaction, and operational excellence. Winning personality and a fun-loving spirit are a must!
Role Responsibilities
- Deliver a world-class guest experience that blends hospitality with entertainment.
- Be highly visible on the floor, engaging with guests, resolving issues, and creating memorable moments.
- Manage guest flow during peak times, ensuring smooth check-ins, table allocations, and activity scheduling.
- Monitor feedback channels (online reviews, guest surveys) and implement improvements.
- Lead, motivate, and coach FOH team members (hosts, servers, gaming hosts).
- Deliver training on service standards, product knowledge, and upselling.
- Drive sales through upselling, promotions, and cross-selling activities.
- Monitor key FOH KPIs.
- Act as the senior manager on duty, taking ownership of the venue’s overall performance during shifts.
- Lead pre-shift briefings to set expectations and communicate priorities across all departments.
- Ensure smooth coordination between FOH, bar, kitchen, and activity areas to deliver a seamless guest experience.
What We’re Looking For
We want you to bring enthusiasm and your own character to the role. Roxy is about being professionals who bring the playground to the bar and we want people to join us on this journey who share our values.
- Passionate attitude.
- Loves to be professional playful.
- Always gives good energy.
- Your team. Every time.
What You Get
- Salary £30,800. Tips & service charge shared equally amongst the whole team.
- 50% off food and drink and free gaming.
- Regular team incentives – with rewards including paid trips abroad!
- 2 Staff Socials throughout the year.
- Employee Assistance Program that includes access to free counselling services.
- Further development opportunities within the company growth.
- Development courses including leadership, mental health awareness, first aid and personal licences.
- Access to Rewards Gateway, offering discounts at hundreds of retailers.
- Cycle2Work Scheme.
- SmartTech – buy tech from Currys and spread the cost interest free!
- Full access to your Tips & Service Charge weekly through TiPJAR.
Job Specifics
- 45hr working week across 5 shifts.
- It is expected that you will be available to work weekends and public holidays.
- Expected to have a reliable commute to work.
- Managing a large team of up to 50 staff members.
- Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager.
- Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance.
Apply Today. We’re looking forward to hearing from you.
Front of House Manager in Liverpool employer: Roxy Leisure Ltd
Roxy Ball Room is an exceptional employer that thrives on creating a vibrant and engaging work environment, perfect for those who love to blend hospitality with entertainment. As a Front of House Manager in the lively Liverpool Cavern Quarter, you'll enjoy competitive pay, generous team incentives, and opportunities for personal and professional growth, all while being part of a fun-loving team dedicated to delivering unforgettable guest experiences. With a strong focus on employee well-being and development, Roxy Ball Room truly embodies the spirit of 'professionals who bring the playground to the bar'.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Roxy Leisure Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Roxy Leisure Ltd
Don't be shy about reaching out to Roxy Leisure Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Roxy Leisure Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Roxy Leisure Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
