At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a lively social setting.
- Company: Join Roxy Ball Room, a fun and energetic venue in Manchester.
- Benefits: Enjoy a competitive salary, tips, discounts, and exciting team incentives.
- Other info: Great career growth opportunities and access to development courses.
- Why this job: Be the face of fun and hospitality while making lasting memories for guests.
- Qualifications: Bring your passion for people and a playful attitude to lead our team.
The predicted salary is between 32000 - 32000 £ per year.
We are looking for an energetic, people‑focused leader to head our guest experience in a fast‑paced, competitive socialising environment.
Responsibilities:
- Deliver a world‑class guest experience that blends hospitality with entertainment.
- Be highly visible on the floor, engaging with guests, resolving issues, and creating memorable moments.
- Manage guest flow during peak times, ensuring smooth check‑ins, table allocations, and activity scheduling.
- Monitor feedback channels (online reviews, guest surveys) and implement improvements.
- Lead, motivate, and coach FOH team members (hosts, servers, gaming hosts).
- Deliver training on service standards, product knowledge, and upselling.
- Drive sales through upselling, promotions, and cross‑selling activities.
- Monitor key FOH KPIs.
- Act as the senior manager on duty, taking ownership of the venue’s overall performance during shifts.
- Lead pre‑shift briefings to set expectations and communicate priorities across all departments.
- Ensure smooth coordination between FOH, bar, kitchen, and activity areas to deliver a seamless guest experience.
Qualifications:
- Passionate attitude
- Loves to be professional playful
- Always gives good energy
Benefits:
- Salary £32,000
- Tips & service charge shared equally amongst the whole team
- 50% off food and drink and free gaming
- Regular team incentives – rewards including paid trips abroad!
- 2 staff socials throughout the year
- Employee Assistance Program that includes access to free counselling services
- Further development opportunities within the company growth
- Development courses including leadership, mental health awareness, first aid and personal licences.
- Access to Rewards Gateway, offering discounts at 100s of retailers
- Cycle2Work Scheme
- SmartTech – buy tech from Currys and spread the cost interest free!
- Full access to your tips & service charge weekly through TiPJAR
Job specifics:
- 45hr working week across 5 shifts
- It is expected that you will be available to work weekends and public holidays
- Expected to have a reliable commute to work
- Managing a large team of up to 50 staff members
- Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager
- Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance.
Front of House Manager in Manchester employer: Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes
At Roxy Ball Room Manchester Deansgate, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our Front of House Manager role offers not only a competitive salary and shared tips but also unique benefits such as regular team incentives, extensive training opportunities, and a supportive environment that encourages personal and professional growth. Join us to lead a passionate team in delivering unforgettable guest experiences while enjoying perks like 50% off food and drink and access to exciting staff socials.
Contact Details:
Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Manchester
✨Tip Number 1
Get to know the venue! Before your interview, pop into Roxy Ball Room and soak up the atmosphere. Chat with staff and guests to understand the vibe. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Show off your people skills! In a role like Front of House Manager, it's all about creating memorable moments. Be ready to share examples of how you've turned a guest's experience around or led a team to success. We love hearing about real-life stories!
✨Tip Number 3
Be proactive! After applying through our website, follow up with a friendly email. Express your enthusiasm for the role and mention something specific about the venue that excites you. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! During interviews, be ready for situational questions. Think about how you'd handle busy peak times or resolve guest complaints. We want to see your problem-solving skills in action!
We think you need these skills to ace Front of House Manager in Manchester
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for hospitality and entertainment – it’s all about creating memorable moments for our guests!
Tailor Your Application:Make sure to customise your application to match the Front of House Manager role. Highlight your experience in managing teams, guest interactions, and any relevant achievements that showcase your ability to drive sales and enhance guest experiences.
Be Specific About Your Experience:When detailing your past roles, be specific about your responsibilities and successes. Mention how you’ve handled busy periods, resolved guest issues, or led a team – we love hearing about your hands-on experience in fast-paced environments!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Roxy Ball Room – we can’t wait to hear from you!
How to prepare for a job interview at Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Roxy Ball Room and its unique vibe. Visit the venue if you can, check out their social media, and understand their guest experience. This will help you speak confidently about how you can enhance their already fantastic atmosphere.
✨Show Off Your People Skills
As a Front of House Manager, engaging with guests is key. Prepare examples of how you've successfully resolved guest issues or created memorable experiences in the past. Highlight your ability to lead and motivate a team, as this role requires a strong focus on people management.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to the hospitality industry. Be prepared to discuss how you’ve monitored and improved KPIs in previous roles. This shows that you understand the business side of things and are ready to drive sales through upselling and promotions.
✨Bring Your Energy and Passion
Roxy Ball Room is looking for someone who embodies a passionate attitude and good energy. During the interview, let your enthusiasm shine through! Share why you love working in hospitality and how you plan to bring that playful professionalism to the team.
