At a Glance
- Tasks: Lead a vibrant team and ensure an unforgettable gaming experience for guests.
- Company: Roxy Ball Room, the ultimate venue for fun and games.
- Benefits: Competitive salary, bonuses, tips, and 50% off food and drink.
- Other info: Opportunities for personal development and exciting team incentives.
- Why this job: Join a fun-loving culture and make a real impact in hospitality.
- Qualifications: Passionate leader with a positive attitude and strong work ethic.
The predicted salary is between 30000 - 40000 £ per year.
Roxy Ball Room is the home of booze and ball games! We are an 18+ venue offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice‑free curling, beer pong, and our exclusive Crazy Pool. The venue features a classic rock & indie playlist and a drinks menu designed to make your visit unforgettable.
WHAT WE EXPECT FROM YOU
We are looking for a leader who drives the business forward, is a team player with a passion for hospitality, and brings a winning personality and fun‑loving spirit. The role requires a strong focus on guest experience and business performance.
ROLE RESPONSIBILITIES
- Ensure we are delivering the best gaming experience for our guests on every visit.
- Planning and delivering quarterly business plans.
- Leading by example through training, coaching and developing a winning team.
- Managing a P&L to meet financial targets and expectations.
- Ensuring the business achieves the quarterly and yearly bonus targets.
- Managing safety, security and licensing aspects of the business.
- Managing our guest‑experience platform to improve service and standards.
- Maintaining a fun and engaging culture using our brand standards and company ethos.
- Conducting monthly reviews with all team members to encourage growth and development.
- Ensuring service standards and duty management are upheld throughout operating hours.
- Being an industry expert in all areas of duty management.
QUALIFICATIONS & SKILLS
- Passionate attitude.
- Professional yet playful approach.
- Positive energy that uplifts the team.
- Ability to motivate and lead a team.
- Strong work ethic and willingness to share knowledge.
- Confidently create a positive team culture and reinforcement.
- Ability to work autonomously and utilise available resources.
BENEFITS
- Very competitive salary.
- Achievable bonus scheme.
- Tips & service charge shared equally among the whole team.
- 50% off food and drink & free gaming.
- Regular team incentives with rewards including paid trips abroad.
- Two staff socials throughout the year.
- Employee Assistance Programme – access to free counselling services.
- Further development opportunities within the company.
- Development courses: leadership, mental health awareness, first aid and personal licences.
- Access to Rewards Gateway with discounts at 100s of retailers.
- Holiday allowance increasing with length of service.
- Cycle to Work scheme.
- SmartTech – purchase tech from Currys and spread cost interest‑free.
- Full access to tips & service charge via TiPJAR.
JOB SPECIFICS
- 45‑hour working week across 5 shifts.
- Expected to work weekends and public holidays.
- Reliable commute to work.
- Managing a large team of up to 50 staff members.
- Reporting KPIs weekly, monthly and quarterly to the Area Operations Manager.
- Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance.
General Manager in Leicester employer: Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes
Roxy Ball Room is an exceptional employer that fosters a vibrant and engaging work culture, perfect for those passionate about hospitality and entertainment. With competitive salaries, achievable bonuses, and unique perks like free gaming and regular team incentives, employees are encouraged to grow and thrive in their roles. Located in a lively venue, the company prioritises employee development through various training opportunities, ensuring a fun yet professional environment where every team member can shine.
Contact Details:
Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Leicester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your fun-loving spirit shine through. Roxy Ball Room is all about creating unforgettable experiences, so make sure they see how you can bring that vibe to the team.
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences align with the role of General Manager. Be ready to share examples of how you've led teams, improved guest experiences, and hit financial targets. We want to hear your winning stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Roxy Ball Room family. Let’s get you in the game!
We think you need these skills to ace General Manager in Leicester
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating unforgettable experiences for our guests.
Be Yourself:We’re all about fun and personality here at Roxy Ball Room! Don’t be afraid to let your unique character come through in your written application. A bit of humour or a personal touch can really make you stand out.
Highlight Your Leadership Skills:As a General Manager, you’ll need to lead a large team. Make sure to showcase any previous experience you have in managing teams, coaching, and developing talent. We want to know how you’ve driven success in the past!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for this exciting role!
How to prepare for a job interview at Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Roxy Ball Room and its offerings. Understand the gaming options, the vibe of the venue, and what makes it unique. This knowledge will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Be prepared to discuss your approach to team management and how you motivate others. Share specific examples of how you've developed teams in the past and created a positive culture, as this aligns perfectly with what they’re looking for.
✨Focus on Guest Experience
Highlight your commitment to guest experience during the interview. Think of ways you’ve improved customer satisfaction in previous roles and be ready to share these stories. This will demonstrate that you understand the importance of creating unforgettable experiences for guests.
✨Prepare for Financial Discussions
Since managing a P&L is part of the role, brush up on your financial acumen. Be ready to discuss how you’ve met financial targets in the past and any strategies you’ve implemented to drive business performance. This will show that you’re not just a people person but also a savvy business leader.
