General Manager in Birmingham

GENERAL MANAGER – ROXY BALL ROOM BIRMINGHAM VICTORIA SQUARE

A LITTLE BIT ABOUT OUR BRAND

Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games. One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool. Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be.

ROLE OVERVIEW

In a General Manager we want a leader that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must.

RESPONSIBILITIES

• Ensure we are delivering the best gaming experience for our guests on every visit.
• Creating and delivering quarterly business plans.
• Leading by example through training, coaching and developing a winning team.
• Managing a P&L to meet financial targets and expectations.
• Ensuring the business is managed correctly to achieve quarterly and yearly bonus.
• Managing safety, security and licensing aspects of the business.
• Managing our guest experience platform to improve service and standards.
• Maintaining a fun and engaging culture using our Brand Standards and Company Ethos.
• Monthly reviews with all your team members encouraging their growth and development.
• Ensuring service standards and duty management are upheld throughout operating hours.
• Be an industry expert in all areas of duty management.

WHAT WE WANT FROM AN INDIVIDUAL

• Passionate attitude
• Loves to be professional while being playful
• Always gives good energy
• Team-oriented with a focus on development
• Ability to motivate and lead a team
• Demonstrates a strong work ethic and shares knowledge
• Creates a positive team culture and reinforcement
• Works autonomously and utilises resources effectively

WHAT YOU GET

• Very competitive salary
• Achievable bonus scheme
• Tips & service charge shared among the whole team
• 50% off food and drink and free gaming
• Regular team incentives with rewards including paid trips abroad
• 2 staff socials throughout the year
• Employee Assistance Program with access to free counselling services
• Further development opportunities within company growth
• Development courses including leadership, mental health awareness, first aid and personal licences
• Access to Rewards Gateway with discounts at many retailers
• Holiday allowance increasing with length of service
• Cycle2Work Scheme
• SmartTech — buy tech from Currys and spread the cost interest-free
• Full access to tips & service charge weekly through TiPJAR

JOB SPECIFICS

• 45-hour working week across 5 shifts
• Weekend and public holiday availability required
• Reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance

Think you’ve got what it takes to be in the Roxy team? Apply now. Good luck!