General Manager in Birmingham

Overview

GENERAL MANAGER – ROXY BALL ROOM BIRMINGHAM VICTORIA SQUARE

A LITTLE BIT ABOUT OUR BRAND: Looking for a fun and exciting opportunity? Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be. Started by 2 brothers 13 years ago, under the Professionals At Play umbrella, we now operate 28 sites nationwide with many more to come.

What we’d expect from you

In a General Manager we want a leader that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!

Responsibilities

• Deliver the best gaming experience for guests on every visit.
• Create and deliver quarterly business plans.
• Lead by example through training, coaching and developing a winning team.
• Manage a P&L to meet financial targets and expectations.
• Ensure the business is managed correctly to achieve quarterly and yearly bonus.
• Manage safety, security and licensing aspects of the business.
• Manage the guest experience platform to improve service and standards.
• Maintain a fun and engaging culture using our Brand Standards and Company Ethos.
• Conduct monthly reviews with all team members to encourage growth and development.
• Ensure service standards and duty management are upheld throughout operating hours.
• Be an industry expert in all areas of duty management.

What we want from an individual

• Passionate attitude
• Loves to be professional yet playful
• Always gives good energy
• Put your team first
• Can you motivate and lead a team?
• Display a strong work ethic and share knowledge
• Confidently create a positive team culture and reinforcement
• Work autonomously and utilise resources where available

What you get

• Very competitive salary
• Achievable bonus scheme
• Tips & service charge shared equally amongst the whole team
• 50% off food and drink & free gaming
• Regular team incentives with rewards including paid trips abroad
• Two staff socials throughout the year
• Employee Assistance Program with free counselling services
• Further development opportunities within the company growth
• Development courses including leadership, mental health awareness, first aid and personal licences
• Access to Rewards Gateway with discounts at hundreds of retailers
• Holiday allowance increasing with length of service
• Cycle2Work Scheme
• SmartTech – buy tech from Currys and spread the cost interest-free
• Full access to tips and service charge weekly through TiPJAR

Job specifics

• 45-hour working week across 5 shifts
• Weekend and public holiday availability is required
• Reliable commute to work
• Managing a large team of up to 50 staff members
• Reporting KPI’s weekly, monthly and quarterly to the Area Operations Manager
• Liaising with all departments of the Professionals At Play business including marketing, sales, finance, operations and maintenance