At a Glance
- Tasks: Lead a fun team, ensure top-notch gaming experiences, and drive business success.
- Company: Join Roxy Ball Room, the ultimate adult playground for games and drinks.
- Benefits: Earn £35,000 plus tips, enjoy 50% off food, and access exciting team incentives.
- Other info: Work in a dynamic environment with opportunities for personal and professional development.
- Why this job: Be part of a vibrant culture where your personality shines and growth is encouraged.
- Qualifications: Bring enthusiasm, leadership skills, and a passion for hospitality.
The predicted salary is between 35000 - 35000 £ per year.
Roxy Ball Room is the home of booze and ball games with a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice‑free curling, beer pong and exclusive Crazy Pool. Classic rock & indie music accompanies a drinks menu to knock your pins down. Started by 2 brothers 13 years ago, falling under the Professionals at Play umbrella, we now operate 28 sites nationwide with many more to come.
Role Responsibilities:
- Ensure we deliver the best gaming experience for our guests on every visit.
- Contribute to delivering the quarterly business plans.
- Lead by example through training, coaching and developing a winning team.
- Report financials and venue targets for End of Night Service.
- Manage safety, security and licensing aspects of the business.
- Manage the guest‑experience platform to improve service and standards.
- Maintain a fun and engaging culture using our Brand Standards and Company Ethos.
- Encourage team members’ growth and development.
- Ensure service standards and duty management are upheld throughout operating hours.
- Create in‑house incentives for staff to achieve and be rewarded by managing incremental KPIs.
- Be an industry expert in all areas of duty management.
What We're Looking For From An Individual:
- Passionate attitude
- Loves to be professional playful
- Always gives good energy
- Builds a strong team culture
What You Get:
- Salary £35,000
- Tips & service charge shared equally amongst the whole team
- 50% off food and drink and free gaming
- Regular team incentives, including paid trips abroad
- 2 staff socials throughout the year
- Employee Assistance Program with free counselling services
- Further development opportunities within the company growth
- Development courses: leadership, mental health awareness, first aid and personal licences
- Access to Rewards Gateway, offering discounts at 100s of retailers
- Cycle2Work Scheme
- SmartTech – buy tech from Currys and spread the cost interest free!
- Full access to your tips & service charge weekly through TiPJAR
Job Specifics:
- 45 hr working week across 5 shifts
- Available to work weekends and public holidays
- Reliable commute to work
- Managing a large team of up to 50 staff members
- Reporting KPIs weekly, monthly and quarterly to the Area Operations Manager
- Liaising with all departments of the Professionals at Play business including marketing, sales, finance, operations and maintenance
Assistant Manager employer: Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes
Roxy Ball Room is an exceptional employer that fosters a vibrant and engaging work culture, perfect for those passionate about hospitality and entertainment. With competitive salaries, shared tips, and a range of employee benefits including development courses and team incentives, we prioritise the growth and well-being of our staff. Located in the heart of London, our new venue offers a unique opportunity to be part of a fun-loving team dedicated to delivering unforgettable experiences for our guests.
Contact Details:
Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes
Don't be shy about reaching out to Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
