At a Glance
- Tasks: Support clients by answering queries and ensuring they maximise their Roxhill subscription.
- Company: Join Roxhill Media, the UK's leading media intelligence provider for PR professionals.
- Benefits: Enjoy a hybrid working environment, pension scheme, and regular social events.
- Other info: Full training provided, with excellent career growth opportunities.
- Why this job: Be part of a dynamic team that values accuracy and client relationships.
- Qualifications: Strong communication skills, attention to detail, and proficiency in MS Office required.
The predicted salary is between 32000 - 32000 £ per year.
Roxhill Media is the UK’s leading media intelligence provider for PR and communications professionals. Launched in 2013, Roxhill blends an award-winning media database with real-time intelligence, powerful analytics, and topic-led search tools to help teams find, reach, and monitor the right journalists, outlets, and stories. We launched our monitoring platform in May 2025, which is revolutionising the way that PRs receive, analyse and assess their own, their clients and their competitors' media coverage.
What Roxhill Offers
- Media Database & Journalist Profiles: Access to a rich, up-to-date database of UK and international journalists, bloggers, broadcasters and podcasters. Profiles include biographies, coverage history, contact details, live social media activity, and areas of specialisation.
- Monitoring & Analytics: Roxhill provides dedicated tools to track companies’ media coverage in one platform. Users can monitor mentions over time, by outlet, journalist or topic, benchmark performance, and download branded reports.
- Media Insights: Roxhill has a team that can craft bespoke reputation and evaluation reports based on the media coverage generated.
- Journalist Events: Beyond software, Roxhill also runs webinars, guides (e.g. how to pitch in different sectors), journalist interviews, and training events to help users sharpen their media strategy.
Why Roxhill Stands Out: We focus and deliver on accuracy, richness of data, and client service. Our integrated tools for monitoring, outreach, and analysis help teams work more efficiently and show impact from strategy through to results.
What are we looking for?
We have an exciting opportunity for an ambitious graduate who is keen to become an integral part of our Client Service Team – which is responsible for reactively supporting Roxhill’s monitoring and database clients by quickly and efficiently answering their queries. The team is expected to service clients on an ongoing basis, which in turn will build relationships and help them get the most out of their subscription with Roxhill. Through your high quality and attentive client service, you will ensure that we continuously deliver an accurate and timely product and thus make their decision to renew their subscription an easy one. Full training will be provided throughout your probationary period and on an ongoing basis, to ensure you have a fully equipped skill set and knowledge base to confidently and promptly service all client needs.
Responsibilities:
- Client Relationships: Responding to incoming client queries from our over 2,000 clients, answering all Database and Monitoring client queries in a timely manner, liaising with internal departments as necessary, managing, sourcing and resolving missing articles and forwarding to the client as soon as possible, establishing the reason behind missing coverage and making the necessary amendments to rules and aliases to minimise future errors, liaising with the Account Management team to ensure prompt, seamless and joined up communication with the client at all times.
- Product Knowledge and Training: Continually demonstrate the benefits and features of both Database and Monitoring platforms with competence, being aware of all tech issues and developments, including scheduled updates and downtime, new features and functionality, feeding back platform tech and client issues to the tech team and attending regular tech meetings, liaising with your colleagues in Singapore, UAE and the US to ensure seamless global coverage Monday to Sunday, and that all feedbacks have been satisfactorily resolved.
What are we looking for?
- Hard working, self-motivated team player with excellent communication and verbal skills – both between your colleagues and your clients.
- Ability to multi-task and prioritise projects.
- High level of accuracy and attention to detail, desire to get it right first time even with repetitive tasks.
- Proficient in MS Office software (Excel / Word / PowerPoint / Teams).
- Reliable and able to work to tight deadlines and sometimes under pressure.
In addition to the usual perks, we offer:
- Friendly & open working environment.
- Hybrid working.
- Pension Scheme.
- Sabbatical time of up to 3 months.
- Time off on your birthday.
- Family friendly benefits.
- Online fitness classes.
- Regular social events.
- Weekly office lunch.
Salary: £32,000 per annum.
All candidates for employment shall undergo appropriate background verification checks prior to being considered for interview or recruitment. Roxhill Media is an equal opportunities employer. We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of gender, marital status, race, colour, ethnic origin, sexual orientation, age or disability, and that all appointments are made purely on the basis of merit. Any personal data we collect from you as part of a recruitment process will be processed in accordance with the GDPR.
Closing date for applications: Wednesday 29th July 2026.
Graduate Client Service Executive in London employer: Roxhill Media
Roxhill Media is an exceptional employer that prioritises employee growth and development, offering comprehensive training and a supportive work culture. With a hybrid working model, friendly environment, and unique benefits such as sabbatical time and family-friendly policies, Roxhill fosters a collaborative atmosphere where graduates can thrive and build meaningful client relationships in the dynamic field of media intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Client Service Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Roxhill Media. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Roxhill Media before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Client Service Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Roxhill Media:Your cover letter is your chance to shine! Tell us why you want to work at Roxhill Media specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Roxhill Media!
How to prepare for a job interview at Roxhill Media
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
