Assistant Restaurant Manager in Maxwellheugh

We are looking for an enthusiastic and experienced Assistant Restaurant Manager to join our wonderful Charlies Restaurant Team. This is a full-time, permanent position based on an average of 40 hours a week. Availability to work mornings, evenings and weekends is essential.

We offer a competitive salary of £32,000 per hour plus gratuities and excellent employee benefits. Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is dependent on service charge paid.

The Assistant Restaurant Manager will support the Restaurant Manager and F&B Operations Manager with the day-to-day running of Charlies restaurant operation and ensure the smooth delivery of services, creating an exceptional and memorable food and beverage experience for our guests.

Your Key Responsibilities:

• Lead Charlies restaurant team to ensure a seamless and efficient dining experience at SCHLOSS Roxburghe in the absence of the Charlies Restaurant Manager.
• Work as part of a team, supporting and helping each other with developing and operating all aspects of the business.
• Assist with leading and inspiring the Restaurant team to exceed in their roles, through guidance, training and setting an example.
• Deliver a memorable food and beverage experience for our guests, assisting them with menu choices in an informative and enthusiastic way.
• Maintain sufficient manning for each shift, reviewing regularly during peak occupancy levels.
• Constant review of MEDALLIA feedback while implementing fast actions to improve guest satisfaction.
• Lead daily briefings to ensure all relevant information is shared.
• Maintain the highest standards of service, room preparation and presentation throughout the Restaurant.
• Maintain consistent and effective communication with all departments to ensure the smooth running of the F&B service.
• Be confident in and control cash handling and cash up procedures in line with policies and procedures, ensuring that any queries are rectified with accounts in a timely manner.
• Proficiently upsell and encourage other team members to do the same at every opportunity.
• Ensure quality standards with respect to food, beverage and customer service are consistent and delivered daily.
• Actively manage on the floor while building a rapport with colleagues and guests.
• Manage guest recovery situations promptly and effectively and communicate updates.
• Support management with stock takes, organisation and securing your outlet beverage control.
• Contribute to ideas and initiatives to develop our quality of food and service and increase revenue in the department.
• Support with training of all team members.
• Give regular feedback and recognition to team members.
• Support the Charlies Restaurant Manager in the discipline and people management of the team members, including providing regular feedback, performance reviews, and encouraging personal progression.
• Provide assistance to the Charlies Restaurant Manager in hiring new team members and the succession planning of the team.
• Identify training needs and opportunities and organise the teams training plans.
• Assist the Charlies Restaurant Manager with the scheduling, time keeping and attendance for the department including publishing rotas and organising the teams holiday plans.
• Work as part of the F&B Management team to meet targets for hotel performance KPIs and guest satisfaction scores.

Your Knowledge & Capabilities:

• You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships.
• You are incredibly motivated and take pride in your work.
• You have a passion for and understanding of 5-star hospitality and delivering exceptional guest service.
• You have strong organisational and leadership qualities.
• You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels.
• You are confident in handling guest complaints.
• You can work well under pressure in a fast-paced and changing environment.

Proven Experience/Qualifications:

• Minimum of 2 years experience in Food & Beverage or the hospitality industry.
• Previous experience in a supervisory or management role.
• Experience, knowledge and understanding in the luxury hospitality industry.