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- Tasks: Lead the Front Office team to ensure exceptional guest experiences.
- Company: Luxury hotel in Scotland known for its outstanding service.
- Benefits: Paid holidays, discounts, and golf membership.
- Why this job: Join a prestigious hotel and make every guest's stay unforgettable.
- Qualifications: Supervisory experience in hospitality and excellent communication skills.
- Other info: A fantastic opportunity to grow in a luxury environment.
The predicted salary is between 36000 - 60000 £ per year.
A luxury hotel in Scotland is seeking an experienced Duty Manager to lead the Front Office team. You will ensure every guest enjoys an exceptional stay while providing warmth and service excellence.
Responsibilities include:
- Managing team performance
- Handling guest feedback
- Ensuring consistent luxury experiences
Prior supervisory experience in hospitality, excellent communication skills, and a full UK driving license are essential aspects of the role.
Employee benefits include paid holidays, discounts, and golf membership.
Luxury Front Office Duty Manager employer: Roxburghe Hotel Golf and Spa
Contact Detail:
Roxburghe Hotel Golf and Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Front Office Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest service and team management. We recommend role-playing with a friend to get comfortable discussing your supervisory experience and how you handle feedback.
✨Tip Number 3
Showcase your personality! When you apply through our website, make sure your application reflects your warmth and passion for luxury service. A little bit of your unique flair can go a long way in standing out from the crowd.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows that you’re genuinely interested in providing exceptional experiences, just like the hotel aims to do.
We think you need these skills to ace Luxury Front Office Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create memorable guest experiences – it’ll show us you’re the right fit for our luxury hotel.
Highlight Your Leadership Skills: As a Duty Manager, you’ll be leading a team, so make sure to emphasise your supervisory experience. Use examples that demonstrate how you’ve successfully managed team performance and handled feedback in previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our commitment to service excellence and creating exceptional guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Roxburghe Hotel Golf and Spa
✨Know the Luxury Experience
Familiarise yourself with what luxury means in the hospitality industry. Research the hotel’s values and how they deliver exceptional service. Be ready to discuss how you can contribute to creating memorable experiences for guests.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in previous roles. Highlight your ability to motivate staff, handle conflicts, and maintain high standards of service. This will demonstrate your readiness to lead the Front Office team.
✨Handle Guest Feedback Like a Pro
Think of specific instances where you’ve turned negative guest feedback into a positive outcome. This shows your problem-solving skills and commitment to service excellence, which are crucial for this role.
✨Dress to Impress
As a Duty Manager in a luxury hotel, your appearance matters. Dress smartly and professionally for the interview to reflect the high standards expected in the role. First impressions count, so make sure you look the part!
