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- Tasks: Lead the Front Office team to ensure guests have a memorable stay.
- Company: Join a vibrant hotel known for exceptional guest service.
- Benefits: Competitive salary of £30,000 and a dynamic work environment.
- Why this job: Be the face of hospitality and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality and a passion for guest satisfaction.
- Other info: Full-time role with varied shifts, perfect for those who thrive in a lively atmosphere.
The predicted salary is between 24000 - 42000 £ per year.
We are looking for an experienced and guest-focused Duty Manager to join our fantastic Front Office team and take the lead in ensuring every guest enjoys a seamless and memorable stay.
This is a permanent, full-time position, working 40 hours per week, 5 days over 7. You must be available to work mornings, evenings, weekends, and the occasional night shift as cover.
We offer a salary of £30,000 per year.
Hotel Duty Manager in Kelso employer: Roxburghe Hotel Golf and Spa
Contact Detail:
Roxburghe Hotel Golf and Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Duty Manager in Kelso
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of a Duty Manager and be ready to share specific examples of how you've handled guest issues in the past.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you show up for interviews or networking events.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hotel Duty Manager in Kelso
Some tips for your application 🫡
Show Your Guest-Focused Attitude: Make sure to highlight your experience in providing excellent customer service. We want to see how you've gone above and beyond for guests in the past, so share those memorable moments!
Tailor Your Application: Don’t just send a generic CV! We love it when candidates customise their applications to match the job description. Use keywords from the listing to show us you’re the perfect fit for the Duty Manager role.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showcasing your personality and passion for hospitality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Roxburghe Hotel Golf and Spa
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its values, services, and any recent news or events. This will not only impress the interviewers but also help you tailor your answers to show how you can contribute to their guest-focused approach.
✨Showcase Your Guest Service Skills
As a Duty Manager, guest satisfaction is key. Prepare examples from your past experiences where you went above and beyond for guests. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult guest or managing a busy shift. Think of scenarios you’ve faced before and how you resolved them. This shows your ability to think on your feet and maintain a calm demeanour under pressure.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview. This not only reflects your understanding of the role but also demonstrates your respect for the company and its standards.
