We are looking for an experienced, resilient, and passionate Registered Manager to lead our Transitional Home based in Birmingham. This is an exciting opportunity to shape and develop a high-quality service that delivers outstanding outcomes for young people with complex emotional, behavioural, developmental, and mental health needs.
We are seeking a leader with proven experience of managing services that support young people who present with complex risks and behaviours. The successful candidate will have a strong therapeutic and trauma-informed approach, be able to lead staff through challenging situations, and create a safe, nurturing, and structured environment where young people can thrive.
Who We Are
Universal Care Group is an established and growing private healthcare provider specialising in delivering high-quality support and care to children, young people, and young adults across the Midlands.
We currently operate 28 services across the group, including CQC-regulated Transitional Services supporting young people aged 16-24 and Ofsted-registered Residential Children's Homes supporting children and young people aged 7-17.
What You'll Be Doing
- Leading the day-to-day management of the home, ensuring full compliance with CQC regulations, legislation, and company policies.
- Creating and maintaining a safe, nurturing, therapeutic, and person-centred environment that promotes independence, wellbeing, and positive outcomes.
- Leading, mentoring, and developing a skilled staff team through effective supervision, coaching, and continuous professional development.
- Developing, implementing, and reviewing individualised care and support plans that meet each young person's needs and aspirations.
- Building effective partnerships with families, local authorities, healthcare professionals, education providers, and multidisciplinary teams.
- Maintaining high standards of safeguarding, quality assurance, governance, and risk management across the service.
- Supporting young people's education, employment, health, emotional wellbeing, and preparation for adulthood.
- Promoting meaningful activities, life skills, community engagement, and positive experiences that enhance independence and confidence.
Complex Needs & Risk Management
The young people supported within this home present with a range of complex neurodevelopmental, emotional, behavioural, and mental health needs. The Registered Manager will have demonstrable experience leading services that support young people with presentations including:
- Autism Spectrum Disorder (ASD), including diagnosed and emerging presentations.
- Emotional dysregulation and attachment-related difficulties.
- Depressive disorders and complex mental health needs.
- Self-harming behaviours and suicide or overdose risk.
- Complex trauma and adverse childhood experiences.
What We're Looking For
Essential:
- Level 5 Diploma in Leadership & Management (or willingness to complete within required timescales where applicable).
- Previous experience as a Registered Manager, Deputy Manager, or experienced Service Manager within a complex children's residential, transitional, or supported living service.
- Demonstrable experience supporting young people with complex emotional, behavioural, developmental, and mental health needs.
- Proven experience managing services supporting young people who present with high-risk behaviours, including self-harm, aggression, emotional dysregulation, safeguarding concerns, and complex risk management.
- Strong understanding of Positive Behaviour Support, trauma-informed care, safeguarding, and therapeutic approaches.
- Knowledge of DoLS, Mental Capacity Act, Court of Protection processes, restrictive practices, and associated legislation.
- Excellent leadership, communication, organisational, and decision-making skills.
- Ability to develop resilient, high-performing teams capable of supporting young people with complex presentations.
If you are an experienced and inspirational leader with the skills, resilience, and passion to lead a service supporting young people with complex needs and high levels of risk, we would love to hear from you.
