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For Companies At a Glance
- Tasks: Engage with potential members and guide them to join our vibrant fitness community.
- Company: Join ROX and Reformer Collective, a boutique fitness studio in Hove.
- Benefits: OTE of ÂŁ32,500, supportive team, and career growth opportunities.
- Other info: Dynamic role with flexible hours and a focus on personal development.
- Why this job: Be part of a passionate team shaping wellness experiences and building connections.
- Qualifications: Strong communication skills and a knack for building relationships.
The predicted salary is between 19500 - 26000 ÂŁ per year.
ROX is a boutique fitness studio in Hove offering exceptional training across 17 class concepts, themed sessions, and a strong, loyal community. Reformer Collective is a premium wellness destination delivering world-class reformer Pilates in a refined, welcoming environment. Across both brands, we focus on more than classes. We curate thoughtful experiences, prioritise connection, and believe community is built through consistent, high-quality interactions - from first enquiry to long-term membership.
About the Role
As a Sales Consultant at ROX and Reformer Collective, you’ll play a key role in shaping how new members experience our studios. Working closely with the Head of Sales, studio managers, and front‑of‑house teams, you’ll guide prospective clients from first enquiry through to confident, long‑term membership. This is a hands‑on, relationship‑led sales role involving regular phone and email follow‑ups, in‑studio consultations and walk‑in support. The role offers a varied working pattern, including some earlier mornings, evenings, and occasional weekends. It’s well suited to someone organised, personable, and confident managing their own sales pipeline within a fast‑paced, growth‑focused environment.
Key Responsibilities
- Deliver a high‑touch experience for all walk‑ins, trial guests and enquiries.
- Convert prospective members through in‑studio consultations, phone follow‑ups and CRM‑led outreach.
- Actively manage and progress your sales pipeline to meet weekly and monthly conversion targets.
- Take ownership of first‑time client journeys, ensuring timely, thoughtful follow‑up after trials.
- Confidently upsell and cross‑sell memberships, packages and class options where appropriate.
Member Engagement
- Build strong relationships with new members to support long‑term retention.
- Work closely with instructors, studio managers and front‑of‑house teams to ensure a seamless studio experience.
- Maintain a warm, welcoming presence that reflects the values and standards of both brands.
Lead Generation
- Support local lead generation through events, leafletting, pop‑ups and community activations.
- Assist with developing partnerships with local businesses and wellness brands.
- Contribute ideas for local campaigns that attract new audiences and strengthen our presence in Brighton & Hove.
Performance and Reporting
- Performance will be measured against clear weekly and monthly KPIs, including leads, appointments, tours and conversions.
- Take ownership of your follow‑up processes, CRM tracking and conversion rates.
- Participate in regular check‑ins focused on performance, insights and improvement.
- Work independently with accountability, supported by structured training, clear targets and defined processes.
You Bring
- A natural ability to connect with people and build rapport quickly.
- Strong emotional intelligence – you listen carefully and tailor your approach.
- Confidence communicating by phone, email and in person.
- A proactive, organised approach to managing multiple leads and conversations.
Preferred Experience
- Minimum 1 year in a client‑facing sales role, ideally within fitness, wellness, hospitality or lifestyle brands.
- Familiarity with CRM systems and digital lead tracking (desirable but not essential).
- Excellent verbal and written communication skills.
What We Offer
- OTE of ÂŁ32,500.
- The opportunity to contribute to two growing, design‑led wellness brands.
- A supportive, high‑performing team environment.
- Career opportunities as the business continues to expand.
The Right Fit?
You’re personable, consistent and organised. You enjoy building relationships, take pride in follow‑through, and understand that great sales come from trust and care. If you’re passionate about wellness and excited to be part of a growing community‑led brand, we’d love to hear from you.
Job Details
- Seniority level: Entry level.
- Employment type: Full‑time.
- Job function: Sales and Business Development.
- Industry: Wellness and Fitness Services.
Sales Consultant employer: ROX Life
Contact Detail:
ROX Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Get to know the studio vibe! Before your interview, pop into ROX or Reformer Collective and soak up the atmosphere. Chat with staff and members to understand what makes the community tick. This will help you connect better during your interview.
✨Tip Number 2
Practice your pitch! You’ll need to showcase your sales skills, so prepare a short spiel about how you’d engage new members. Think about how you can highlight your experience in building relationships and converting leads.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our community-focused brands right from the start.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for wellness and fitness. Remember, we’re looking for someone who can connect with our community.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in sales and client-facing roles. Mention any specific achievements or skills that align with what we’re looking for, especially in building relationships and managing sales pipelines.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Sales Consultant role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community-focused team!
How to prepare for a job interview at ROX Life
✨Know the Brands Inside Out
Before your interview, make sure you research ROX and Reformer Collective thoroughly. Understand their class concepts, community values, and what sets them apart in the fitness industry. This knowledge will help you demonstrate your genuine interest and align your answers with their mission.
✨Showcase Your People Skills
As a Sales Consultant, building relationships is key. Prepare examples of how you've successfully connected with clients in previous roles. Highlight your emotional intelligence and ability to tailor your approach based on individual needs—this will resonate well with the interviewers.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating interactions with prospective members. Practice how you would handle inquiries, upsell memberships, and follow up after trials. This will showcase your confidence and ability to manage a sales pipeline effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the studio's community engagement strategies or how they measure success in member retention. This shows your enthusiasm for the role and your proactive mindset, which are both highly valued in this position.