At a Glance
- Tasks: Welcome clients and provide top-notch service while handling admin duties.
- Company: Join a forward-thinking independent accountancy firm in Leicester.
- Benefits: Full-time hours, supportive team, and opportunities for personal development.
- Other info: Dynamic environment with a focus on growth and teamwork.
- Why this job: Be the friendly face of our firm and make a lasting impression.
- Qualifications: Experience in reception work and strong communication skills.
The predicted salary is between 18900 - 23100 £ per year.
Rowleys is an independent accountancy firm working across the East Midlands, with our office based in Leicester, near Junction 21 of the M1. We are a forward-thinking firm who are continually investing in our people and their development. We are looking for like-minded individuals to join our team and be a part of our future growth.
Full time Receptionist / Practice support team member within a firm of Chartered Accountants.
Schedule: 37.5 hours per week Monday to Friday
Required Skills
- Experience of reception work
- Excellent verbal and written communication skills
- Good telephone manner
Duties Include
- Ensuring all clients receive a warm welcome and the highest quality service to make the best first impression possible
- General admin duties which will include scanning, photocopying and other ad hoc admin duties
- Manage all workloads efficiently, profitably and in accordance with the Company’s procedures
- Deliver an excellent level of customer service, managing and exceeding client expectations, responding to all ad hoc queries in a timely manner
- Provide cover for team members in their absence
- Answering incoming calls to ensure all calls are answered in a timely manner and calls transferred as efficiently as possible
- Organising the meeting rooms and ensuring they are kept tidy and stocked appropriately
- Arranging catering for any on-site events, training sessions or meetings and maintaining stocks of consumables such as biscuits, chocolates and mints, replenishing as necessary
Receptionist/Practice Support team member in Leicester employer: Rowleys
Rowleys is an excellent employer that prioritises the growth and development of its team members, offering a supportive work culture in a vibrant Leicester location. With a commitment to providing exceptional client service, employees enjoy a collaborative environment where their contributions are valued, alongside opportunities for professional advancement within a forward-thinking independent accountancy firm.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Practice Support team member in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rowleys. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rowleys before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Practice Support team member in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rowleys:Your cover letter is your chance to shine! Tell us why you want to work at Rowleys specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rowleys!
How to prepare for a job interview at Rowleys
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
