We're looking for an experienced Customer Service Advisor to come join us, based at our Wakefield Depot. In this role you will be responsible for delivering the best possible customer experience, offering a professional and dynamic approach to customer service.
The heart of the role
- Managing incoming case queries via a shared inbox and phone line
- Customer liaison, raising, investigating and resolving queries
- Providing advice and information regarding our service or product range
- Prior inbound telephone experience
- Strong communication skills and confident telephone manner
- Detail oriented
- Prior complaint handling experience
- 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
- Medicash- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
- iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances
- Access to High Street discounts
- Employee Assistance Programme
- Contributory Pension Scheme
- Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)
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Customer Service Advisor in Wakefield employer: Rowlands Pharmacy
Rowlands Pharmacy in Almondbury offers a supportive and collaborative work environment where your contributions directly impact patient care. With a commitment to ongoing training and development, we empower our employees to grow their skills and advance their careers in the pharmacy sector. Join us for a rewarding role that not only values accuracy and safety but also fosters a culture of teamwork and professional growth.
