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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their stay is unforgettable.
- Company: Join Rowhill Grange Hotel & Utopia Spa, a prestigious 4-star hotel near London.
- Benefits: Enjoy 4-5 weeks holiday, free parking, discounts on stays, spa treatments, and more!
- Why this job: Perfect for those who love hospitality and want to make guests feel at home.
- Qualifications: Must be organised, friendly, and have excellent communication skills.
- Other info: Flexible shifts with opportunities for career growth in a vibrant environment.
The predicted salary is between 23809 - 33431 £ per year.
HOTEL RECEPTIONIST 37.5 hours per week
£23,809.50 per annum + monthly service charge payment
The Benefits
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
In addition, you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
The Place
Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.
4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining, with sunny outside terraces for summer service outdoors. Afternoon Tea is a really popular choice for residents and visitors with a variety of menus to suit every taste and occasion.
Please see our website for a full list of facilities
The Role
A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a five-star smile! and a warm and welcoming personality. You are key to our guest service experience throughout their stay.
From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they to can perform to achieve excellence.
- 5 days 37.5 hrs per week including weekend shifts
- A mixture of early shifts 7.30am to 3.30pm weekdays and 8am-4pm weekends, and late shifts 2pm to 10pm
- Welcoming arrival guests
- Guest check-in and rooming
- Enquiry handling – both in person and on the telephone
- Posting of charges and guest billing
- Taking bedroom reservations
- Producing daily Activity Report for all internal departments
- Upselling facilities and rooms
- Organising porter service where needed
- Balancing the shift and completing \’end of day\’ procedures
Requirements
- Excellent standard of personal appearance
- Excellent communicator in person and on the telephone
- Warm and friendly disposition
- Genuine desire to serve our guest’s.
- Organised and good attention to detail
- Accurate data entry and computer work
#customerservice #guest #hotelreception
Hotel Receptionist employer: Rowhill Grange (Alexander Hotel Collection)
Contact Detail:
Rowhill Grange (Alexander Hotel Collection) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Rowhill Grange Hotel & Utopia Spa, including dining options and spa treatments, will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Hotel Receptionist, you'll need to interact with guests from various backgrounds. Role-playing different scenarios with friends or family can help you feel more comfortable and prepared for real-life situations.
✨Tip Number 3
Showcase your customer service experience. Think of specific examples where you've gone above and beyond for a customer. Being able to share these stories during your interview will highlight your genuine desire to serve guests.
✨Tip Number 4
Dress the part! First impressions matter, especially in hospitality. Make sure to present yourself in a smart and professional manner when attending interviews or any pre-employment assessments to reflect the hotel's standards.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles that involved guest interaction, as well as your ability to handle enquiries and manage bookings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your warm personality and genuine desire to serve guests. Mention specific skills that align with the job description, such as excellent communication and organisational abilities.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Hotel Receptionist, such as attention to detail, data entry accuracy, and the ability to upsell services. Use examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Rowhill Grange (Alexander Hotel Collection)
✨Show Off Your Smile
As a Hotel Receptionist, your smile is your best asset! Make sure to greet your interviewer with a warm and friendly smile. This sets a positive tone for the interview and showcases your welcoming personality, which is crucial for guest service.
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, be prepared to showcase your verbal skills. Practice answering questions clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand something. This shows that you are attentive and eager to provide great service.
✨Highlight Your Organisational Skills
The role requires good attention to detail and organisation. Be ready to discuss examples from your past experiences where you successfully managed multiple tasks or handled guest inquiries efficiently. This will demonstrate your ability to thrive in a busy hotel environment.
✨Research the Hotel and Its Services
Familiarise yourself with Rowhill Grange Hotel & Utopia Spa and its offerings. Knowing about their facilities, dining options, and services will not only impress your interviewer but also help you answer questions more effectively and show your genuine interest in the position.