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- Tasks: Join our team as a Night Porter, providing guest services and ensuring hotel security.
- Company: Rowhill Grange Hotel & Utopia Spa is a prestigious 4-star hotel near London.
- Benefits: Enjoy 4-5 weeks holiday, free parking, and discounts on hotel stays and spa treatments.
- Why this job: Be part of a small, friendly team in a beautiful setting with great career perks.
- Qualifications: Customer service experience and a smart appearance are essential; night shift experience preferred.
- Other info: Shifts are 10pm-7am or 11pm-8am, with one full weekend off each month.
The predicted salary is between 18300 - 21700 £ per year.
Job Description
NIGHT PORTER
£20,317.44 per annum + monthly service charge
Benefits
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
The Place
Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.
4 Star, Award winning Utopia Spa, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.
Please see our website for a full list of facilities and bedrooms.
Night Porters work within the Front of House team under the direction of our experienced Operations Manager.
The Role
Night Porters cover a full range of guest services including reception, food and beverage service and banqueting setup duties. The Night Porter team is a small team of 4 responsible for guest care and security covering shifts for 4 nights per week.
- 4 nights out of 7, 32hrs per week including weekend shifts on a rota basis. Shifts will be 10pm to 7.00am or 11pm to 8am. One full weekend off per month
- Night Porters offer a range of guest care and service including guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties
- Security including completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures
Requirements
- Smart appearance
- Friendly manner – even at Night!
- Customer service experience
- Mature approach to customer service and safety/security issues
- Must have 2 excellent references available to be checked.
- Experience of night shift working preferred
#nights #hospitality #nightporter #customerservice Â
Night Porter 4 nights employer: Rowhill Grange (Alexander Hotel Collection) Careers
Contact Detail:
Rowhill Grange (Alexander Hotel Collection) Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter 4 nights
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Porter. Understanding the responsibilities, such as guest check-ins, handling the switchboard, and security checks, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role requires a friendly manner, be prepared to share examples of how you've successfully handled customer interactions, especially in challenging situations.
✨Tip Number 3
Showcase your ability to work night shifts. If you have previous experience working nights, mention it! If not, express your willingness and readiness to adapt to the night shift schedule.
✨Tip Number 4
Prepare questions about the hotel and its services. Asking insightful questions during your interview can show your genuine interest in the role and the company, making you stand out as a candidate.
We think you need these skills to ace Night Porter 4 nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved night shifts. Emphasise your ability to handle security and guest care responsibilities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Night Porter role. Mention specific skills that align with the job description, such as your friendly manner and mature approach to customer service.
Highlight Relevant Experience: When detailing your work history, focus on experiences that showcase your ability to manage guest services, handle enquiries, and maintain security protocols during night shifts.
Prepare for References: Since the job requires two excellent references, reach out to former employers or colleagues who can vouch for your customer service skills and reliability, ensuring they are ready to provide positive feedback.
How to prepare for a job interview at Rowhill Grange (Alexander Hotel Collection) Careers
✨Show Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight any experiences where you went above and beyond for guests.
✨Demonstrate Your Reliability
Night shifts require a mature and responsible approach. Discuss your experience with night shifts or similar roles, emphasising your reliability and ability to handle responsibilities independently during late hours.
✨Dress Smartly and Professionally
First impressions matter! Make sure to dress smartly for your interview, reflecting the professional standards expected at the hotel. A neat appearance will show that you take the role seriously.
✨Prepare for Security Questions
Given the security responsibilities of a Night Porter, be ready to answer questions about safety protocols and how you would handle various situations. Think of scenarios where you had to ensure safety and security in previous jobs.