At Rowen & Wren, we believe the best ecommerce experiences bring together thoughtful brand storytelling, effortless customer journeys and strong commercial performance.
Our website is currently our only direct sales channel and is therefore central to how customers discover, experience and buy from the brand. We are looking for an E-Commerce Executive to help us ensure the website is always performing at its best, from how products are presented and discovered through to the overall customer journey and experience.
Working closely with the E-Commerce Manager and teams across the business, you’ll play an important role in the day-to-day running and continual improvement of the website, using a combination of attention to detail, commercial awareness and data to identify opportunities and deliver improvements.
This is a hands‑on role at the heart of our growing ecommerce function, with the opportunity to develop across Shopify, merchandising, SEO, analytics, customer experience and website optimisation.
What You’ll Do
Product & Website Management:
- Manage the day-to-day setup and maintenance of products, collections and content within Shopify.
- Support new product and collection launches, ensuring everything is accurate and ready to go live.
- Coordinate product information and assets with Merchandising, Creative, Operations and other teams.
- Carry out website checks and QA to identify errors, broken links or incorrect information.
- Support the implementation and maintenance of Shopify 2.0 functionality.
- Support day-to-day website merchandising, including collections, product ordering, navigation and product presentation.
- Use ecommerce data to understand product and category performance and identify opportunities.
- Work closely with the E-Commerce Manager and Merchandising team to implement changes and improvements.
- Ensure products are presented consistently and effectively across the website.
Content, SEO & Customer Experience:
- Work closely with Creative to implement homepage, campaign and other website content updates.
- Help ensure website content remains accurate, up to date and aligned with the brand.
- Support ongoing SEO activity across products, collections, content and website structure.
- Help optimise page titles, meta descriptions, headings, internal linking and other on-page SEO elements.
- Monitor organic search performance and identify opportunities to improve visibility and traffic.
- Identify opportunities to improve product discovery, navigation and the overall customer journey.
- Support CRO, UX and wider website optimisation activity.
Insight & Performance:
- Produce regular ecommerce reports and analysis using Shopify, GA4 and other relevant systems.
- Analyse product, category and website performance, including sales, conversion and customer behaviour.
- Monitor SEO and organic search performance where relevant.
- Identify trends, issues and opportunities and communicate these to the E-Commerce Manager.
- Support ad hoc analysis and reporting for ecommerce and merchandising.
Projects & Process Improvement:
- Support ecommerce projects and website developments, including testing and implementation.
- Take ownership of smaller ecommerce tasks and projects through to completion.
- Work with Creative, Merchandising, Marketing, Operations and external developers where required.
- Identify opportunities to improve ecommerce processes and reduce manual work.
Skills & Experience:
- Previous experience in ecommerce, digital, merchandising, online retail or a similar environment.
- Experience working with a website or ecommerce platform.
- A technical mindset with a strong attention to detail.
- Confidence working with data and spreadsheets.
- A proactive approach to problem solving.
- Good communication skills and the ability to work across different teams.
- An interest in Shopify, websites, SEO and customer experience.
- Experience with Shopify, GA4, SEO, Analytics tools, Matrixify or basic HTML/CSS would be beneficial, but a willingness to learn is just as important.
Personal Attributes:
- Organised, proactive and comfortable managing multiple priorities in a busy ecommerce environment.
- Commercially aware, with an interest in how the website contributes to sales and customer experience.
- Analytical and curious, with an instinct to investigate issues, understand performance and identify opportunities.
- Highly detail-oriented, with a strong focus on accuracy and quality.
- Naturally collaborative and able to work effectively with creative, commercial and technical specialists.
- A confident communicator who can work across different teams and keep tasks moving.
- Genuinely interested in ecommerce, websites, customers and continuous improvement.
Why This Role Matters
As Rowen & Wren grows, the website is becoming increasingly important as both a customer experience and commercial channel.
This role will help ensure that products, content and campaigns are delivered accurately and on time, while supporting the E-Commerce Manager in continually improving the website, organic performance and customer experience.
It is an opportunity to build strong knowledge of Shopify and the wider ecommerce ecosystem, taking increasing ownership of e-commerce activity and developing across merchandising, data, SEO, customer experience and website optimisation.
Alongside a competitive salary and company-wide bonus scheme, we offer a thoughtful and collaborative working environment, generous holiday allowance, pension scheme, staff discount, private healthcare and daily meals prepared by our in-house chef.
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StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Executive in Woking
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Rowen & Wren are looking for when hiring for a E-Commerce Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Rowen & Wren for the E-Commerce Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Rowen & Wren as a E-Commerce Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Rowen & Wren’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Executive.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Rowen & Wren, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Rowen & Wren's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Rowen & Wren. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Rowen & Wren
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Rowen & Wren uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Rowen & Wren. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
