Head of Tech Services

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Head of Tech Services

Department: Tech Services

Employment Type: Permanent – Full Time

Location: Bristol, UK

Reporting To: Ellie Steers

Description

We’re building the next UK-headquartered engineering powerhouse.

At Rowden, we design and integrate advanced systems that sense, connect, and protect data in challenging environments where quick decisions are vital. Our solutions use intelligent automation to enhance speed and efficiency and are built to be reliable and straightforward for critical operations in remote or high-pressure settings.

Headquartered in Bristol (UK), we combine modern engineering methods with cutting-edge commercial technology to create adaptable, mission-critical systems. We focus on solving the tough challenges that others overlook, ensuring our customers can operate effectively in an ever-changing world.

Rowden’s Tech Services Business Unit

This arm of our business provides government customers with the expertise they need to deliver against critical operational requirements. Our team of forward deployed specialists collaborate directly with customers on-site, tackling their most complex technology and engineering challenges. The team is hands-on, thrives in fast-paced environments, and is dedicated to delivering value to the end user.

We’re not interested in superficial growth in this (or any!) part of the business, we look for opportunities where we know we can add real value, and we ensure the right people are in place to deliver immediate impact. We also seek to drive long-term, sustainable results for our customers, embedding capability so the benefits of our support are not lost when our engagement ends.

Seeking a leader to drive intentional growth while preserving what sets us apart – excellence in delivery and meaningful impact for customers

As Head of Tech Services, you’ll take on a holistic leadership role in this part of the business, ensuring we meet our objectives of delivering valuable support to critical technology transformation projects for our customers. To succeed, you’ll need a strong grasp of engineering and technology, with the ability to provide technical support and scrutiny, engage effectively with technical teams, understand customer challenges and drive high-quality solutions. This role is suited to an all-round business builder who can bridge the gap between technical execution and commercial success, taking total ownership for the growth and impact of the business.

Key areas of responsibility

• Sales – Collaborating with the sales team to identify and develop new opportunities, ensuring that new opportunities are aligned to our scope and will deliver real value. As opportunities develop, you’ll be accountable for mobilising against them, ensuring the shortest possible time to impact.
• Delivery – Overseeing the execution of technical services engagements, ensuring assignments are delivered on time, within scope, and to the highest quality. You’ll establish best practices, embed governance structures, monitor performance, and intervene if necessary to maintain customer satisfaction.
• Talent Management – Leading and developing the Tech Services team, ensuring we attract, retain, and develop top engineering, technology, and project delivery talent.
• Coordination – Communicating clearly and driving alignment through multiple project teams, functional teams, and business and customer stakeholders, enabling the Tech Services team to deliver at pace.
• Integration – Ensuring the Tech Services business stays connected to the wider business. You’ll leverage expertise from across the company to strengthen Tech Services’ capability.

If you thrive in a commercially focused role, have a strong track record in growing a services-type business, and want to shape the future of a high-impact, forward deployed team, this is the role for you.

Candidates must be willing to obtain a UKNSV security clearance with SC being essential, and DV clearance desirable.

While the role will be primarily Bristol-based, there will be an expectation to travel semi-regularly to customer sites and other locations (Midlands and London), as required.

Key skills, experience and behaviours

• Proven experience in leading and scaling technology services teams, ideally within a government or defence context.
• Strong leadership and stakeholder management skills, with the ability to guide project teams and influence key decision-makers.
• Strong commercial acumen with a track record of achieving revenue targets and business growth.
• Measured and decisive approach, skilled at assessing risks, balancing competing priorities, and making informed decisions in complex environments.

About you:

• You have a deep understanding of the defence, national security, or government technology landscape.
• You are comfortable working in ambiguity and thrive in a fast-paced, mission-focused environment.
• You are a strong communicator, able to engage stakeholders at all levels.
• You are driven by impact and the opportunity to make a tangible difference to national security.

Working at Rowden

We are committed to building a flexible, inclusive, and enabling company. Our aim is to create a diverse team of talented people with unique skills, experience, and backgrounds, so please apply and come as you are!

We also recognise the importance of flexible working and support this wherever we can. We typically operate a flexible, hybrid-working model, with an average 3 days in the office each week (dependent on the role).

Rowden is a Disability Confident Committed company, and we actively encourage people with disabilities and health conditions to apply for our roles.

Finally, if you feel that you don’t meet all the criteria included above but have transferable skills and relevant experience, we’d still love to hear from you!

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