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- Tasks: Support patients in accessing care through effective communication and navigation.
- Company: Join a supportive and forward-thinking GP practice dedicated to high-quality patient care.
- Benefits: Flexible hours, full training, and opportunities for skill development.
- Other info: Be part of a dedicated team that values collaboration and personal growth.
- Why this job: Make a real difference in patient care while working in a dynamic environment.
- Qualifications: Strong communication skills and a professional, empathetic approach.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a friendly, organised, and confident individual to join our Reception team at Rowden Medical Partnership. This is a key, patient-facing role at the heart of the practice, where you will make a real difference to how patients access care. This is not a traditional front-desk-only receptionist position. The role is predominantly telephone-based and focuses on care navigation, supporting patients to access the most appropriate service or clinician for their needs. You will use your communication and listening skills to guide patients, manage demand, and ensure a safe and efficient service.
We are a supportive and dedicated team who take pride in delivering high-quality care to our community. In return, we offer a positive working environment, full training, and the opportunity to develop valuable skills within primary care. If you enjoy working in a busy environment, are confident speaking with people, and want to play an important role in patient care, we would love to hear from you.
Main duties of the job
In this role, you will be the first point of contact for patients, supporting them to access the right care in a timely and safe way. A significant part of the role involves handling a high volume of telephone calls, where you will use effective questioning and listening skills to understand patient needs and guide them to the most appropriate service or clinician. Alongside telephone work, you will also support patients at the reception desk, manage appointments, and assist with a range of administrative tasks to ensure the smooth running of the practice. You will work closely with clinicians and the wider practice team, helping to manage patient demand and ensuring a professional, empathetic, and efficient service at all times. This is a varied and fast-paced role where no two days are the same.
About us
Rowden Medical Partnership is a well-established and forward-thinking GP practice based in Chippenham, committed to providing high-quality, patient-centred care to our local community. We are proud of our supportive and inclusive team environment, where all staff are valued and encouraged to develop. Our Reception team plays a vital role within the practice, working closely with clinicians and management to ensure patients receive the care and support they need. We recognise that general practice is a busy and evolving environment, and we actively support our staff through training, teamwork, and open communication. We foster a positive working culture where colleagues support one another and contributions are recognised. In return, we offer a welcoming workplace, opportunities to develop new skills, and the chance to be part of a dedicated team making a real difference to patients every day.
Job responsibilities
In this role, you will support patients and the wider practice team through a combination of telephone and reception duties, including:
- Maintain accurate patient records, including contact details, in the clinical system; handle correspondence, scanning, and document workflow; take accurate messages and pass them on appropriately.
- Work collaboratively with colleagues and clinicians, providing cover during staff absence; contribute to service improvements and adapt positively to change.
- Open and prepare the building at the start of the day or secure and lock up at close.
- Handle sensitive information with discretion, tact, and empathy; ensure compliance with GDPR, CQC standards, and Health.
Care Navigator & Front Desk Specialist employer: Rowden Medical Partnership
Contact Detail:
Rowden Medical Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator & Front Desk Specialist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Rowden Medical Partnership. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on how you'd handle patient queries and demonstrate your communication skills. The more comfortable you are, the better you'll perform during the actual interview.
✨Tip Number 3
Show off your soft skills! In a patient-facing role like this, empathy and active listening are key. Be ready to share examples from your past experiences where you've successfully navigated challenging situations or helped someone in need.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for joining our dedicated team at Rowden Medical Partnership.
We think you need these skills to ace Care Navigator & Front Desk Specialist
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your friendly and confident nature. Use a warm tone and let your personality shine through, especially since this role is all about patient interaction.
Highlight Relevant Skills: Focus on your communication and listening skills in your application. Mention any experience you have with care navigation or handling high volumes of calls, as these are key aspects of the role we’re looking for.
Tailor Your Application: Don’t just send a generic application! Tailor it to our job description by addressing how your experiences align with the responsibilities listed. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at Rowden Medical Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator & Front Desk Specialist role. Familiarise yourself with the key responsibilities, especially around telephone-based care navigation and patient support. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples of how you've successfully navigated conversations in previous roles. Think about times when you had to listen carefully to understand someone's needs and guide them accordingly. This will highlight your suitability for the patient-facing aspect of the job.
✨Demonstrate Empathy and Professionalism
During the interview, convey your ability to handle sensitive situations with empathy and professionalism. Share experiences where you’ve provided support to others, especially in a busy environment. This will show that you can maintain a calm and caring approach, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how the practice supports staff development. This not only shows your interest in the role but also helps you gauge if the practice aligns with your career goals.