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For Companies At a Glance
- Tasks: Assist customers with orders and enquiries, ensuring a positive experience.
- Company: Join the caring team at Devon Farm Kitchen, part of Rowcroft Hospice.
- Benefits: Earn up to £12.71 per hour with flexible part-time hours.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: A positive attitude and willingness to learn; customer service experience is a plus.
- Other info: Be part of a supportive team in a rewarding environment.
The predicted salary is between 10 - 13 £ per hour.
Rowcroft Hospice, Ella's Gardens, Avenue Road, Torquay, TQ2 5LS
Contract Type: Part Time - Permanent
Contract Details: 16 hours per week
Salary: Up to £12.71 per hour
Job Category: Devon Farm Kitchen
Introduction
Make your work count! Could you be our next Customer Service Assistant? At Devon Farm Kitchen, our customers are at the heart of everything we do. We’re looking for a Customer Service Assistant who genuinely enjoys helping people, solving problems, and being part of a close-knit team. You’ll be the friendly voice of our brand, supporting customers with orders, deliveries, and enquiries — and making sure every interaction leaves a positive impression. This is a varied role where no two days are the same, and where your contribution really does make a difference to our customers’ experience.
What You’ll Bring
- A positive, can-do attitude with a genuine desire to help customers.
- Confident communication with people over the phone and in writing, with good attention to detail and strong organisational skills.
- Comfort using computer systems and a willingness to learn new tools as needed.
- Ability to stay calm, professional, and solution-focused.
- Previous customer service experience is helpful, but we’re open to candidates with the right attitude and a willingness to learn.
- Team-player mindset with the confidence to work independently when needed.
What’s in it for you?
You will be supported and encouraged to innovate and to try new things. Our scope of work and our confident organisational vision create opportunities for progress and development. We work together with passion and pride in an environment where people are caring, considerate, inclusive and welcoming. It can be tough, but you’ll see clearly the importance and impact of your work and feel recognised and part of something remarkable. Values are critical to Rowcroft, so you will need to be generous in spirit, show respect to others, be a team player and demonstrate honesty and integrity.
Working at Devon Farm Kitchen
A subsidiary of Rowcroft House Foundation Ltd. Rowcroft Hospice is an independent charity that provides comfort, support and specialist care to over 2,000 patients and their loved ones across South Devon each year. Our Vision is to make every day the best day possible for patients, and those closest to them, living with life-limiting illnesses in South Devon.
More information
Please see below for a job description and person specification for this role. For more information or an informal discussion about the role, please contact Craig McLaren-Kennedy, Managing Director, on 01803 217471, or via email at craig.kennedy@devonfarmkitchen.co.uk. Applications will be shortlisted as and when received and this advert may be withdrawn at any time, so please apply early.
Customer Service Assistant – Devon Farm Kitchen in Torquay employer: Rowcroft Hospice
Contact Detail:
Rowcroft Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant – Devon Farm Kitchen in Torquay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Devon Farm Kitchen and Rowcroft Hospice. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice of the brand, it’s crucial to be confident and clear when speaking. Try role-playing common customer service scenarios with a friend to get comfortable with problem-solving on the spot.
✨Tip Number 3
Show off your positive attitude! During interviews, let your enthusiasm shine through. Share examples of how you've helped customers in the past or how you’ve tackled challenges with a can-do mindset. This will demonstrate that you’re the right fit for the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Devon Farm Kitchen family. So, what are you waiting for? Get your application in!
We think you need these skills to ace Customer Service Assistant – Devon Farm Kitchen in Torquay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for helping customers and being part of a team.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills and positive attitude.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information, so make it easy for us to see why you’d be a great fit for our team at Devon Farm Kitchen.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at Rowcroft Hospice
✨Know the Company
Before your interview, take some time to research Devon Farm Kitchen and Rowcroft Hospice. Understand their mission, values, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully helped customers or solved problems. Highlight your positive attitude and ability to stay calm under pressure. This is crucial for a role that revolves around customer interactions.
✨Practice Communication
Since you'll be the friendly voice of the brand, practice your communication skills. Whether it's over the phone or in writing, ensure you can convey information clearly and confidently. You might even want to do a mock interview with a friend to get comfortable.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for growth, or how they measure success in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
