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- Tasks: Support fundraising efforts by managing donor enquiries and maintaining accurate database records.
- Company: Rowans Hospice, dedicated to providing exceptional care and support.
- Benefits: Company pension, Employee Assistance Programme, and a commitment to equality and diversity.
- Other info: Opportunity for career development in a supportive and dynamic environment.
- Why this job: Join a passionate team and make a meaningful impact in the community through fundraising.
- Qualifications: Customer service experience, attention to detail, and effective communication skills.
The predicted salary is between 25000 - 30000 £ per year.
The Fundraising Supporter Care and Database Officer will play a key role within the fundraising team. You, alongside another individual with the same role, will be the main points of contact for all supporter enquiries, information and supporter care within the team. You will provide excellent stewardship and customer service to the hospice’s supporters and potential supporters to encourage long-term relationships. Ensuring supporter and donation data is collected and recorded accurately is an important part of this role, so you will need to have excellent attention to detail and numeracy skills. This is an exciting role and a real opportunity for someone wanting to develop a career in fundraising. Ideally, you will have experience working in the supporter care field but as a minimum, you will have customer service and database/admin experience. You will be an effective communicator with excellent interpersonal skills in addition to a professional and confident manner. You will be an effective team player who can work as part of a small and dynamic team as well as independently.
Key responsibilities
- Being the first point of contact for new supporters and existing supporters, building relationships grounded in trust, honesty and respect.
- Delivering the highest level of supporter care to all donors and prospective supporters through written and verbal communication that reflects the value we place on their contribution.
- Managing a wide range of donor enquiries with empathy and professionalism, problem-solving effectively to create positive outcomes that make a meaningful impact.
- Ensuring efficient administration of donations and maintenance of accurate database records that supporters can trust.
- Acting as an ambassador for the fundraising team, responding to enquiries or picking up donations and/or collections, and thanking donors in a way that reinforces the value of their support.
The ideal candidate will have
- To operate within the guidelines, regulations and practices of the Institute of Fundraising, The Fundraising Regulator and the National Association of Hospice Fundraisers.
- Awareness of GDPR and data protection when handling donor information.
- Education to degree level (or qualified by experience).
- Competence in database management and ensuring supporter data is recorded correctly.
- High level of accuracy and attention to detail when maintaining supporter records.
- Ability to process donations efficiently, ensuring financial accuracy.
- Experience in generating reports to support fundraising and finance teams.
- Ability to represent the hospice professionally in public, via email, and on social media.
What we offer
- Company pension (NHS pension retained if transferring from NHS).
- Employee Assistance Programme.
Equality and diversity
Rowans Hospice is committed to equal opportunities and inclusion in the workplace, welcoming applications from all backgrounds.
Health and safety
Rowans Hospice is committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support. The recruitment process is thorough and aims to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Fundraising Supporter Care & Database Officer in Waterlooville employer: Rowans Hospice
Contact Detail:
Rowans Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fundraising Supporter Care & Database Officer in Waterlooville
✨Tip Number 1
Network like a pro! Reach out to people in the fundraising sector, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to supporter care and database management. Think about your past experiences and how they relate to the role. We want you to shine and show off those excellent interpersonal skills!
✨Tip Number 3
Show your passion for fundraising! When you get the chance to chat with someone from the team, share why you’re excited about supporting the hospice’s mission. Authentic enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Rowans Hospice.
We think you need these skills to ace Fundraising Supporter Care & Database Officer in Waterlooville
Some tips for your application 🫡
Show Your Passion for Fundraising: When writing your application, let your enthusiasm for fundraising shine through! We want to see how much you care about building relationships with supporters and making a difference. Share any relevant experiences that highlight your commitment to this cause.
Be Detail-Oriented: Since attention to detail is key in this role, make sure your application is free from typos and errors. We appreciate clear and accurate information, so double-check your work before hitting send. It shows us you can handle supporter data with care!
Communicate Effectively: Your written communication skills are crucial for this position. Use a friendly yet professional tone in your application, and don’t hesitate to showcase your interpersonal skills. Remember, we’re looking for someone who can connect with supporters through both written and verbal communication.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Rowans Hospice
✨Know Your Supporter Care Basics
Before the interview, brush up on the fundamentals of supporter care. Understand what excellent stewardship looks like and be ready to share examples of how you've provided top-notch customer service in the past. This will show that you’re not just familiar with the role but genuinely passionate about it.
✨Show Off Your Attention to Detail
Since this role requires a high level of accuracy, prepare to discuss your experience with database management and data entry. Bring specific examples of how you've maintained accurate records or solved problems related to data discrepancies. This will highlight your attention to detail and reliability.
✨Communicate with Confidence
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer about their supporter care strategies, showing that you’re engaged and interested in their approach.
✨Emphasise Teamwork and Independence
This position requires both teamwork and the ability to work independently. Think of examples from your past experiences where you successfully collaborated with others, as well as times when you took initiative on your own. This will demonstrate that you can thrive in a dynamic team environment while also being self-sufficient.