At a Glance
- Tasks: Manage reservations and communications, ensuring a warm guest experience.
- Company: Ottolenghi, known for vibrant food and a supportive team culture.
- Benefits: 28 days leave, delicious meals, health support, and learning opportunities.
- Other info: Enjoy exclusive workshops and a collaborative atmosphere.
- Why this job: Join a creative environment where your ideas and passion for hospitality shine.
- Qualifications: Previous reception experience and strong communication skills required.
The predicted salary is between 27800 - 30000 £ per year.
At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.
ROVI is Ottolenghi's flagship restaurant on Wells Street, celebrating vegetables and live-fire cooking in a way that is entirely our own. Since opening in 2019, ROVI has established itself as one of London's most exciting and progressive dining destinations.
What you’ll do:
- Manage incoming reservations, enquiries, and communications promptly.
- Maintain accurate booking records using the reservations system.
- Communicate with guests by phone, email, and in person with warmth and professionalism.
- Coordinate with front-of-house and kitchen teams on service planning.
- Handle special requests and guest notes with attention to detail.
- Support the team with administrative and operational tasks as needed.
What we’re looking for:
- Previous reception or reservations experience in hospitality, 1+ years.
- Strong communication skills and a professional, friendly manner.
- Familiarity with reservations or booking management systems.
Key skills:
- Well-organised with excellent attention to detail.
- Confident communicator across phone, email, and in-person interactions.
- Proficient in reservations systems and standard office tools.
- Strong communication and interpersonal skills.
- Comfortable using relevant IT systems.
- Ability to multitask and problem-solve in a fast-paced environment.
- Calm under pressure with a solution-focused mindset.
- A genuine passion for hospitality, guest service, and administration and continuous improvement.
What’s in it for you?
- 28 days annual leave per year, inclusive of bank holidays.
- Delicious Ottolenghi staff meals on shift and generous staff discount.
- Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts.
- Refer a Friend Bonus: £500 for each successful referral.
- Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses.
- A warm, inclusive working culture where individuality, growth, and creativity are celebrated.
- Enhanced Parental Pay after two years’ service.
- A special birthday treat to celebrate your day.
- Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen.
- A collaborative and creative environment where your ideas are valued.
If you care about great food, great people, and doing things properly, we'd love to hear from you.
Receptionist in City of Westminster employer: ROVI by Ottolenghi
At Ottolenghi, we pride ourselves on fostering a vibrant and inclusive work culture that values individuality and creativity. As a Receptionist at ROVI, you'll enjoy a range of benefits including generous annual leave, delicious staff meals, and extensive learning opportunities, all while being part of a supportive team dedicated to delivering exceptional guest experiences in one of London's most exciting dining destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ROVI by Ottolenghi. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ROVI by Ottolenghi
Don't be shy about reaching out to ROVI by Ottolenghi directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ROVI by Ottolenghi and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ROVI by Ottolenghi
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
