At a Glance
- Tasks: Welcome members, handle enquiries, and provide top-notch customer service every day.
- Company: Join ROVA Health, a dynamic team focused on health and wellbeing.
- Benefits: Enjoy a competitive salary, health cash plan, and exclusive discounts.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28860 - 28860 £ per year.
Member Experience Advisor - London Two brands.
One team.
ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together.
Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed - we exist to do something about it.
This is a platform with purpose, built by people who care about getting it right.
If you're joining us, you're not just starting a new job.
You're helping navigate what comes next.
MEMBER EXPERIENCE ADVISOR Navigate the unknown as a Member Experience Advisor.
No two days at the front desk look the same.
One moment you're welcoming a nervous first-time visitor, the next you're solving a booking issue before a meeting starts.
As our Member Experience Advisor, you're the first person members meet and the one who keeps their day moving in the right direction.
You'll manage memberships, answer questions, handle payments, and make sure the reception area, and everyone who passes through it, feels looked after.
It's a role built for someone who reads a room, stays composed under pressure, and genuinely cares about getting the small things right.
Good enough isn't something you're comfortable with.
Neither are we.
THE ROLE Location Central London Language Requirements Fluent English Salary 28,860 per annum Benefits Health Cash Plan, Private Medical Insurance, wellbeing app access, Rewards Hub discounts more Closing Date Applications reviewed on a rolling basis WHAT YOU BRING Proven experience in a customer service focused environment Confident using Microsoft Excel, Power Point and Word Team player with strong planning, organisation and multitasking skills Outstanding communication and customer service skills Approachable and personable, adapting easily to different situations Excellent attention to detail Comfortable working in a fast-paced, pressurised environment Flexible, with a can-do attitude Qualifications get you to the room.
These are what keep you here.
DUTIES AND RESPONSIBILITIES 01 Front of House & Member Experience Greet and welcome members and visitors in a professional, friendly manner Handle enquiries and provide accurate information on memberships, services and facilities Respond to and resolve member concerns or issues Deliver 5-star customer service at every interaction 02 Membership & Sales Provide tours to potential member prospects Process new memberships, renewals and cancellations using in-house systems Handle payments for retail and services 03 Reception Operations Maintain a clean, organised and welcoming reception area WHAT HAPPENS NEXT The Hiring Manager will review your application.
You will have a formal interview.
Offer made.
ID and HR Checks.
Member Experience Advisor - London employer: Rova Health
ROVA Health is an exceptional employer that prioritises the wellbeing of its team and clients alike, fostering a collaborative and supportive work culture. Located in Osterley, West London, employees benefit from a comprehensive health cash plan, private health insurance, and targeted learning opportunities, all while working in a vibrant environment that encourages personal and professional growth. Joining ROVA means being part of a purpose-driven organisation where your contributions directly impact the health and wellness of the community.
