At a Glance
- Tasks: Lead and innovate fitness and wellbeing programmes for a vibrant corporate campus.
- Company: Join ROVA Health, a dynamic team transforming health and wellbeing.
- Benefits: Enjoy competitive salary, health plans, gym access, and learning opportunities.
- Other info: Be part of a culture that values continuous improvement and agility.
- Why this job: Make a real impact in a fast-paced environment while promoting wellness.
- Qualifications: 5 years in fitness operations with strong leadership and hospitality skills.
Two brands. One team. ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together. Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed, we exist to do something about it. This is a platform with purpose, built by people who care about getting it right. If you're joining us, you're not just starting a new job. You're helping navigate what comes next.
A corporate campus of thousands runs on rhythm, not routine; you're the one who keeps it moving forward, whatever the day throws at it. This leadership role is directly responsible for designing and executing truly world-class wellbeing & fitness programmes, through designing and delivering the territory's operational delivery framework to maximise experience, performance, innovation & design. In this role, you will champion an elevated hospitality culture while maintaining rigorous operational excellence, optimising resource allocation, and embedding a culture of continuous improvement. Your leadership will ensure that our operations scale sustainably, with agility and with speed, mitigating operational risk while aligning directly with the Client's overarching business goals. Life doesn't run to plan. Neither does a campus of thousands. We built this role for the person who navigates both, calmly, and at speed.
Location: London, UK
Sector: Fitness & Wellbeing
Language Requirements: Fluent English
Salary: 60,000 - 70,000 per annum dependent on experience
Benefits: Health Cash plan, Private Health Insurance, Pension Scheme, Retail discounts scheme, Annual leave (25 days + bank holidays + Westfield Day), Electric Car Scheme, Cycle to Work Scheme, Annual Pay Review, On site gym use, Targeted Learning and Development opportunities.
Contract Type: Full-Time, Permanent
WHAT YOU BRING
- 5 years' experience leading Fitness & Wellbeing operations across large-scale, high-profile corporate campuses or premium flagship fitness facilities.
- A proven track record of scaling complex fitness operations at speed, without losing quality or increasing risk.
- Strong commercial acumen: you optimise resources and budgets without ever compromising on quality.
- A hospitality-first mindset, backed by real experience in premium hospitality, corporate customer experience, or elevated fitness & wellbeing services.
- Strategic and analytical thinking; you turn a high-level vision into an executable operational roadmap, backed by data.
- Proven leadership of large, cross-functional teams and multiple senior stakeholders, internal and client-side.
- Calm under pressure, you adapt fast when priorities shift, and build trust and psychological safety wherever you land.
- Exceptional attention to detail, and a mindset that treats mediocrity as something to fix, not tolerate.
DUTIES AND RESPONSIBILITIES
- 01 Operational Leadership Develop and execute the campus's operational strategy for fitness & wellbeing, aligned to regional goals and the client's priorities. Build and govern robust operating procedures that drive consistency, efficiency, and cross-functional alignment. Proactively identify, monitor, and mitigate operational and commercial risk across the campus.
- 02 Operational Excellence & Hospitality Culture Drive a people-led, hospitality-first culture across every campus touchpoint. Define and elevate KPIs and SLAs, delivering transparent reporting and actionable insight to senior stakeholders. Lead continuous improvement to sharpen efficiency, develop services, and lift campus user satisfaction.
- 03 Resource & Financial Management Own the campus's operational budgets, driving financial discipline and cost optimisation without compromising quality. Allocate people and resources strategically to meet peak demand, seamlessly. Manage key supplier and partner relationships to ensure performance, accountability, and value.
- 04 People Leadership & Cross-Functional Collaboration Lead a multidisciplinary team of Operational Managers, Fitness Coaches, Personal Trainers, and Class Instructors, across 4 high profile locations within central London. Act as the primary operational point of contact across a complex matrix of client and vendor relationships. Lead campus-wide innovation, ensuring smooth rollout of new products, services, and experiences.
WHAT HAPPENS NEXT The Hiring Manager will review your application. You will have a formal two stage interview. Offer made. ID and HR Checks.
Client Operations Manager - Fitness & Wellbeing - London employer: Rova Health
ROVA Health is an exceptional employer that prioritises the wellbeing of its employees while fostering a vibrant and innovative work culture in the heart of London. With a strong commitment to professional development, employees benefit from targeted learning opportunities, a comprehensive health cash plan, and a supportive environment that champions operational excellence and hospitality. Joining ROVA means being part of a purpose-driven team dedicated to transforming fitness and wellbeing experiences for thousands, all while enjoying perks like an on-site gym and flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Manager - Fitness & Wellbeing - London
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Rova Health.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Rova Health is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Rova Health, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Client Operations Manager - Fitness & Wellbeing - London
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Rova Health
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Rova Health.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Rova Health.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Rova Health's Clientele
Since it's a full-time gig, understanding the specific clientele Rova Health caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
