At a Glance
- Tasks: Install and troubleshoot tech on commercial trucks while travelling across the UK.
- Company: Join Routeware, a leader in waste management technology with a mission for a greener future.
- Benefits: Enjoy sick pay, generous holiday leave, and a company pension programme.
- Other info: Dynamic, fun work environment with opportunities for growth and innovation.
- Why this job: Make a positive impact on the environment while developing your tech skills.
- Qualifications: Tech-savvy with strong troubleshooting skills and a passion for teamwork.
The predicted salary is between 30000 - 40000 £ per year.
About Routeware, Inc. Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place. Based in Portland, Oregon, the company employs a distributed team across North America and the UK.
As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
POSITION OVERVIEW
This role requires travel across the UK and Northern Ireland, up to 70% of the time. Up to two weeks travel at a time for certain projects. The individual in this role will be exceptionally motivated, energetic, customer-focused, and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general, as well as some mechanical skills. Strong troubleshooting skills are a must in this position. The successful candidate will be a hard worker with high attention to detail, and outstanding communication skills.
RESPONSIBILITIES & DUTIES
- Installation of computer and hardware components on large commercial trucks.
- Troubleshoot and resolve installation issues in a timely and professional manner.
- Provide technical assistance to the Technical Support Team.
- Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
- Process return material authorizations (RMAs).
- Efficient administration of work, both internally and externally (paperwork and record keeping).
- Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.
- Other Duties as Assigned.
QUALIFICATIONS
- Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles is preferred.
- Solid track record of high-quality electronics installations.
- A high degree of personal motivation, initiative, and flexibility.
- Experience with troubleshooting computer hardware and software.
- Proven ability to work well with a team.
- Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.
IDEALLY YOU WILL HAVE
- Exceptional verbal and written communication skills.
- Tech Savvy.
- Creative problem solver.
- Able to learn quickly, multi-task, and manage your time efficiently.
- Experience with CRM software, ideally Salesforce.
- Experience with Microsoft and Google Office Suites.
- Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity.
- Highest standards of accuracy and precision; highly organized.
BENEFITS
- Sick Pay
- On-site Parking
- Company Pension Program
- Generous Holiday Leave
- Volunteer Leave
This is a full-time role based in the UK. Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment.
Field Service Technician in York employer: Routeware
Routeware, Inc. is an exceptional employer that fosters a collaborative and dynamic work culture, where innovation and initiative are highly valued. With a strong commitment to environmental sustainability, employees have the opportunity to make a meaningful impact while enjoying benefits such as generous holiday leave, sick pay, and a company pension program. Based in Portland, Oregon, with a distributed team across the UK, Routeware offers unique growth opportunities for Field Service Technicians who are eager to develop their skills in a fast-paced and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in York
✨Tip Number 1
Get to know the company! Research Routeware and its mission to transform waste collection. This will help you tailor your conversations and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to troubleshooting and teamwork. Think of examples from your past experiences that highlight your skills and adaptability—this is key for a role at Routeware.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our innovative team at Routeware.
We think you need these skills to ace Field Service Technician in York
Some tips for your application 🫡
Show Your Passion for the Environment:When writing your application, let us know why you're excited about working in the waste and recycling industry. We love candidates who share our mission of making a positive impact on the environment!
Highlight Your Technical Skills:Make sure to showcase your experience with computer hardware and troubleshooting. We’re looking for someone tech-savvy, so don’t hold back on detailing your relevant skills and experiences!
Be Clear and Concise:We appreciate straightforward communication. Keep your application clear and to the point, while still showing off your personality. Remember, we want to get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Routeware
✨Know Your Tech
Brush up on your knowledge of computer hardware and installation processes, especially in heavy-duty vehicles. Be ready to discuss any relevant experience you have with troubleshooting and resolving technical issues.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Routeware values creative problem solvers, so think of specific instances where you identified a problem and implemented a solution effectively.
✨Communicate Clearly
Since this role involves working with various stakeholders, practice articulating your thoughts clearly and concisely. Highlight your communication skills during the interview by engaging with the interviewer and asking insightful questions.
✨Demonstrate Your Team Spirit
Routeware is all about collaboration, so be prepared to share experiences that showcase your ability to work well within a team. Discuss how you’ve contributed to team success and supported your colleagues in achieving common goals.
