At a Glance
- Tasks: Install and troubleshoot tech on commercial trucks while travelling across the UK.
- Company: Join Routeware, a leader in waste management technology with a mission for a greener future.
- Benefits: Enjoy sick pay, generous holiday leave, and a company pension programme.
- Other info: Dynamic, fun work environment with opportunities for growth and innovation.
- Why this job: Make a positive impact on the environment while developing your tech skills.
- Qualifications: Tech-savvy with strong troubleshooting skills and a passion for teamwork.
The predicted salary is between 30000 - 40000 £ per year.
About Routeware, Inc. Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place. Based in Portland, Oregon, the company employs a distributed team across North America and the UK.
As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
POSITION OVERVIEW
This role requires travel across the UK and Northern Ireland, up to 70% of the time. Up to two weeks travel at a time for certain projects. The individual in this role will be exceptionally motivated, energetic, customer-focused, and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general, as well as some mechanical skills. Strong troubleshooting skills are a must in this position. The successful candidate will be a hard worker with high attention to detail, and outstanding communication skills.
RESPONSIBILITIES & DUTIES
- Installation of computer and hardware components on large commercial trucks.
- Troubleshoot and resolve installation issues in a timely and professional manner.
- Provide technical assistance to the Technical Support Team.
- Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
- Process return material authorizations (RMAs).
- Efficient administration of work, both internally and externally (paperwork and record keeping).
- Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.
- Other Duties as Assigned.
QUALIFICATIONS
- Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles is preferred.
- Solid track record of high-quality electronics installations.
- A high degree of personal motivation, initiative, and flexibility.
- Experience with troubleshooting computer hardware and software.
- Proven ability to work well with a team.
- Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.
IDEALLY YOU WILL HAVE
- Exceptional verbal and written communication skills.
- Tech Savvy.
- Creative problem solver.
- Able to learn quickly, multi-task, and manage your time efficiently.
- Experience with CRM software, ideally Salesforce.
- Experience with Microsoft and Google Office Suites.
- Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity.
- Highest standards of accuracy and precision; highly organized.
BENEFITS
- Sick Pay
- On-site Parking
- Company Pension Program
- Generous Holiday Leave
- Volunteer Leave
This is a full-time role based in the UK. Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment.
Field Service Technician in York employer: Routeware
At Routeware, we pride ourselves on being an exceptional employer, offering a fully remote working environment that promotes work-life balance and flexibility. Our supportive work culture fosters collaboration and growth, providing employees with ample opportunities for professional development while ensuring a healthy work atmosphere. With generous benefits including 25 days of holiday and a contributory pension scheme, we are dedicated to the well-being and success of our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in York
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Routeware and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Routeware!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Routeware keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Field Service Technician in York
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Routeware:This is your chance to really connect with the team at Routeware. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Routeware
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Routeware.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Routeware that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Routeware. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
