At a Glance
- Tasks: Lead customer projects from kickoff to go-live, ensuring success and satisfaction.
- Company: Join Routeware, a leader in waste management software making a positive environmental impact.
- Benefits: Enjoy flexible working hours, generous holiday leave, and a supportive team culture.
- Other info: Remote work opportunities available with a focus on personal and professional growth.
- Why this job: Make a real difference while managing exciting projects in a dynamic, innovative environment.
- Qualifications: 3-5 years of project management experience and excellent communication skills required.
The predicted salary is between 35000 - 40000 € per year.
Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission
Transform waste collection to drive a better future for generations to come.
Our Values
Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
Position Overview
The Professional Services Project Manager is a customer-facing role at the heart of Routeware’s Professional Services team. In this position, you will serve as the primary point of contact for customers from signed contract through successful go-live — guiding them through every phase of their Routeware implementation with clarity, confidence, and care.
You will own project plans, drive accountability across internal and customer teams, manage timelines and risks, and ensure every customer feels supported throughout the implementation journey. This role is ideal for someone who combines strong project management discipline with a genuine passion for customer relationships — someone who thrives on keeping complex projects on track while making customers feel like true partners.
Responsibilities & Duties
- Lead customer implementation projects from kickoff through go-live, ensuring scope, timelines, and deliverables are met.
- Serve as the primary liaison between customers and Routeware’s internal teams, including Data Solutions, Product, Engineering, and Support.
- Develop and maintain detailed project plans, milestone schedules, risk registers, and contingency strategies.
- Lead project kickoff meetings, regular status calls, and executive check-ins, keeping all stakeholders informed and aligned.
- Drive accountability and visibility across internal project teams to ensure customer success.
- Proactively identify, communicate, and mitigate risks and blockers before they impact project timelines or customer experience.
Stakeholder Communication & Alignment
- Maintain proactive, consistent communication with customers and internal stakeholders throughout the project lifecycle.
- Document and distribute clear meeting notes, action items, decisions, and status updates after every key touchpoint.
- Ensure customer feedback and insights are captured and surfaced to Product and Professional Services leadership.
- Manage smooth, well-documented handoffs to Customer Success and Support teams post go-live.
Process & Documentation
- Keep the go-live calendar, implementation tracker, and project documentation accurate and current at all times.
- Update internal systems and customer-facing records in real time, flagging upcoming milestones well ahead of schedule.
- Contribute to ongoing improvements in implementation processes, playbooks, and best practices.
Qualifications
- 3–5+ years of project management or implementation experience in SaaS, enterprise software, or technology services.
- Proven success delivering customer-facing software implementations with multiple stakeholders and competing priorities.
- Excellent communication and interpersonal skills — confident running meetings, delivering difficult updates, and building trust with customers at all levels.
- Strong organizational and time management skills; ability to manage multiple concurrent projects without dropping the ball.
- Solid understanding of project methodologies (Agile, Waterfall, or hybrid) and practical experience applying them.
- Comfort working cross-functionally with both technical and non-technical teams.
- Proficiency with project management tools (e.g., Asana, Jira, Smartsheet, or similar).
Preferred Qualifications
- PMP, CAPM, or equivalent project management certification.
- Experience in waste management, logistics, fleet technology, or municipal/public sector software.
- Familiarity with data migration, data preparation, or working with customer data as part of a software implementation.
- Experience in a high-growth or scaling software company.
Benefits
- Flexible Working Hours / Remote Opportunities
- Sick Pay
- On-site Parking
- Company Pension Program
- Generous Holiday Leave
- Volunteer Leave
The Pay Range For This Role Is 35,000 - 40,000 GBP per year (Remote)
Project Manager employer: Routeware, Inc.
Routeware, Inc. is an exceptional employer that champions a collaborative and innovative work culture, making it an ideal place for Project Managers who are passionate about driving positive environmental change. With flexible working hours, generous holiday leave, and a strong focus on employee growth, Routeware empowers its team members to thrive in a dynamic environment while contributing to meaningful projects that enhance waste and recycling programs across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Project Manager role.
✨Tip Number 2
Prepare for interviews by researching Routeware and its mission. Understand their values and how they impact the waste management sector. We want to see that you’re genuinely interested in making a difference and that you can articulate how your skills align with their goals.
✨Tip Number 3
Showcase your project management skills during interviews. Bring examples of past projects where you’ve successfully managed timelines and stakeholder communication. We love to hear about how you’ve kept things on track and made customers feel valued!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Routeware team and contributing to our mission of a greener future.
We think you need these skills to ace Project Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Project Manager role. Highlight your project management experience and how it aligns with Routeware's mission to improve waste and recycling programs.
Showcase Your Communication Skills:Since this role is all about customer relationships, emphasise your excellent communication skills. Share examples of how you've successfully managed stakeholder expectations and kept everyone in the loop during projects.
Demonstrate Your Organisational Skills:Project management is all about keeping things on track. Use your application to showcase your organisational abilities, like managing timelines and juggling multiple projects without dropping the ball.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Routeware, Inc.
✨Know Your Project Management Methodologies
Familiarise yourself with Agile, Waterfall, and hybrid methodologies. Be ready to discuss how you've applied these in past projects, especially in customer-facing roles. This shows you understand the frameworks that will help Routeware succeed.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with stakeholders at all levels. Highlight instances where your communication helped resolve issues or kept projects on track. This is crucial for a role that requires liaising between customers and internal teams.
✨Demonstrate Your Adaptability
Routeware values adaptability, so be prepared to share experiences where you've successfully navigated changes or challenges in project scopes. Discuss how you keep projects aligned with evolving customer needs and industry trends.
✨Prepare Questions About Customer Success
Think of insightful questions about how Routeware measures customer success and gathers feedback post-implementation. This shows your genuine interest in ensuring customers feel supported throughout their journey, aligning with the company's mission-driven approach.
